Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karan Verma

Ludhiana

Summary

Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.

Overview

7
7
years of professional experience

Work History

Senior Associate

Tech Mahindra
Chandigarh
08.2020 - Current
  • Oversaw multiple client projects, ensuring adherence to established timelines.
  • Acted as liaison among teams and customers to streamline communication channels.
  • Utilized diverse tools to diagnose project issues and implemented solutions promptly.
  • Coordinated service delivery to customers following successful project completion and activation.

Analyst - Customer Operations

Eclerx Service Ltd.
Chandigarh
09.2018 - 07.2020
  • Audited dispatch calls to monitor quality standards.
  • Assessed agent performance based on established processes and procedures.
  • Managed chat and email interactions to resolve client queries efficiently.
  • Identified customer needs to enhance satisfaction levels.
  • Built sustaining relationships with customers through proactive communication.
  • Provided accurate information using appropriate methods and tools.
  • Suggested changes for quality assurance improvements.
  • Maintained records of customer interactions and processed accounts effectively.

Education

BBA -

GNIMT
Ludhiana
06-2012

Skills

  • MS-Office
  • Installation & Troubleshooting of Software’s & Hardware Devices
  • Strong communication and presentation skills, high attention to details
  • Fast learner, self-motivated, willing to take on challenges and to learn new skills
  • Good at Relationship building
  • Highly achievement oriented and confident
  • Project management
  • Customer service

Accomplishments

  • Received awards for appreciations from customers for better and faster
    resolution.
  • Received various Reward N Recognition awards every 6 months.

Timeline

Senior Associate

Tech Mahindra
08.2020 - Current

Analyst - Customer Operations

Eclerx Service Ltd.
09.2018 - 07.2020

BBA -

GNIMT

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Karan Verma