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Karan Vishwakarma
Mumbai
Summary
Strategic Learning & Organizational Development Leader with extensive experience in designing and implementing leadership capability frameworks, manager development journeys, and enterprise learning strategies across IT services, consulting, and healthcare RCM environments.
- Successfully designed and delivered 27+ leadership and managerial development programs, facilitating 140+ instructor-led sessions and impacting 800+ employees, including 350+ managers and senior leaders.
- Experienced in developing 60+ customized learning assets (facilitator guides, case studies, simulations, and assessments) and building structured leadership learning journeys to strengthen managerial effectiveness, collaboration, and performance leadership.
- Proven expertise in conducting learning needs analysis, competency mapping, succession readiness initiatives, and leadership development interventions aligned with business objectives and organizational growth.
- Skilled in measuring learning effectiveness through ROI frameworks, stakeholder engagement, performance metrics, and continuous improvement strategies to drive sustainable capability development.
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Overview
14
14
years of professional experience
3
3
Certification
Work History
Senior Manager Learning and Org Development
Makse Group - Workday
Gurugram, Haryana
05.2026 - 05.2026
- Designed and implemented 2 leadership capability programs for 94 consultants and delivery managers, strengthening stakeholder management, consulting mindset, and cross-functional collaboration.
- Implemented Single Sign-On (SSO) and API integrations between HRIS, CRM, and LMS platforms, creating a unified employee learning and development experience.
- Built a 6-month leadership development journey for emerging managers, preparing 17 high-potential consultants for people leadership responsibilities.
- Developed 14 customized learning assets, including consulting case studies, facilitator guides, behavioral simulations, and reinforcement toolkits aligned with consulting project environments.
- Designed and delivered 4 leadership development modules focused on client communication, consulting influence, decision-making, and performance leadership.
- Facilitated 32 instructor-led leadership and behavioral training sessions across classroom and virtual platforms for consulting and delivery teams.
- Conducted 15 post-training impact reviews with delivery leaders to ensure learning transfer, improved project leadership, and enhanced team effectiveness.
Manager Learning and Organisational Development
GeBBS Healthcare Solutions
Mumbai
09.2022 - 06.2025
- Architected and executed end-to-end Learning & Development programs for Revenue Cycle Management (RCM) and Medical Billing professionals, enhancing onboarding effectiveness and accelerating workforce readiness.
- Conducted 13 Training Needs Analysis (TNA) engagements using operational performance data, stakeholder inputs, and business metrics to identify capability gaps impacting service delivery and team performance.
- Facilitated 35 instructor-led leadership and behavioral development sessions for operations leaders, people managers, and support functions across the organization.
- Collaborated with CXO-level stakeholders and HR leadership to integrate leadership capability development into the broader organizational development and talent strategy.
- Delivered leadership and professional development initiatives to 306 employees, strengthening managerial effectiveness, employee engagement, and leadership capability across operational teams.
- Conducted 16 post-training manager impact reviews, validating behavioral adoption and measuring an average 20–30% improvement in key performance indicators, including productivity, SLA adherence, collaboration, and team effectiveness.
- Facilitated 6 leadership strategy workshops for 18 senior leaders, including Vice Presidents, AVPs, and Senior Operations Heads, focusing on strategic thinking, leadership alignment, business acumen, and decision-making effectiveness.
- Led leadership roundtables and action-learning workshops that enabled senior leaders to align team performance with organizational growth objectives and operational priorities.
Manager Learning and Recruitment
Whitehat jr
06.2020 - 08.2022
- Designed and implemented 2 organizational capability development programs for 78 academic managers and senior instructors, strengthening leadership capability, performance coaching, and classroom delivery effectiveness.
- Conducted 9 structured capability diagnostic discussions with academic leaders and operations heads to identify organizational gaps impacting instructor performance, team effectiveness, and student learning outcomes.
- Collaborated with IIT and IIM faculty members to design a leadership development journey for first-time academic managers, preparing 14 high-performing instructors for people management and leadership responsibilities.
- Developed 12 customized organizational development resources, including leadership playbooks, coaching frameworks, facilitation guides, and behavioral case studies to enhance managerial effectiveness across academic teams.
- Facilitated 22 organizational development workshops focused on communication, feedback culture, collaboration, and leadership effectiveness across academic operations.
- Delivered leadership capability programs for 32 academic leaders and senior managers, focusing on performance leadership, instructor engagement, coaching excellence, and student experience improvement.
- Guided faculty and support teams on adopting customer-centric approaches, enabling employees to tailor interactions based on stakeholder needs, expectations, and preferences.
- Managed the end-to-end lifecycle of 5 organizational development initiatives, including capability diagnostics, solution design, facilitation, stakeholder management, and impact measurement.
- Implemented 360-degree feedback practices to support leadership development, enhance self-awareness, and foster a culture of continuous improvement.
- Conducted 11 post-program leadership reviews to evaluate behavioral adoption, leadership effectiveness, and improvements in instructor performance management.
- Maintained an average program effectiveness score of 5/5, reflecting high participant engagement, strong stakeholder satisfaction, and the practical relevance of organizational development interventions.
Assistant Manager Learning and Development
Hexaware BPS
Mumbai
03.2015 - 05.2020
- Designed and implemented 3 leadership capability programs for 132 delivery managers and project leads, strengthening consulting mindset, stakeholder management, team leadership, and business partnership skills.
- Conducted 14 structured Training Needs Analysis (TNA) engagements with delivery heads and business leaders to identify capability gaps impacting project delivery, client engagement, and team performance.
- Evaluated the effectiveness of learning interventions through participant feedback, manager reviews, and performance metrics, providing recommendations to senior leadership for continuous improvement.
- Designed and delivered 5 leadership development modules focused on consulting communication, stakeholder influence, decision-making, problem-solving, and leadership effectiveness.
- Facilitated 41 leadership and behavioral training sessions across classroom and virtual platforms, driving engagement and practical application of leadership concepts.
- Delivered development programs to 278 employees across delivery and support functions, enhancing leadership capability, collaboration, and organizational effectiveness.
- Conducted 17 post-program manager reviews to assess behavioral adoption, leadership application, and improvements in managerial effectiveness and team performance.
- Partnered with business leaders and stakeholders to align leadership development initiatives with organizational goals, talent priorities, and operational requirements
Quality Analyst Lead
Sterling Infosystems
02.2012 - 03.2014
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Defined and implemented quality initiatives to reduce risk
- Inspected finished goods to verify conformance with customer specifications and company quality standards
Education
Master Of Commerce - Finance
MATS University
Raipur Chhattisgarh 06.2015 - 07.2015
B.Com - Accounting
University of Mumbai
Mumbai, INDIA01.2009
12th - Maharashtra, English
01.2006
10th - Maharashtra, English
01.2004
Skills
- Leadership Development
- Internal communication
- Organizational development
- Cross-Functional Collaboration
- Learning and Development
- Power BI
- Tableau
- Team handling
- People management
- E-learning
- Communication skills
- Soft skills
- Training
- LMS
Languages
- English
- Hindi
Certification
- Certified Learning & Development Professional (CLDP) - AIHR
- Psychometric Tools Certification – ISABS (2022)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLanguages
Hindi
Native language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Senior Manager Learning and Org Development
Makse Group - Workday
05.2026 - 05.2026
Manager Learning and Organisational Development
GeBBS Healthcare Solutions
09.2022 - 06.2025
Manager Learning and Recruitment
Whitehat jr
06.2020 - 08.2022
Master Of Commerce - Finance
MATS University
06.2015 - 07.2015
Assistant Manager Learning and Development
Hexaware BPS
03.2015 - 05.2020
Quality Analyst Lead
Sterling Infosystems
02.2012 - 03.2014
B.Com - Accounting
University of Mumbai