Karan Vishwakarma
Mumbai
Summary
Dynamic Learning and Development Manager with over 12+ years of experience in spearheading corporate training initiatives within a global service delivery framework. Demonstrates expertise in strategic planning, curriculum development, and leading cross-functional teams. Skilled in utilizing data analysis tools such as Power BI, Tableau, and Python to enhance learning outcomes and improve training effectiveness. Proven ability to foster client relationships, streamline training processes, and deliver impactful learning programs while driving organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
GeBBS Healthcare Solutions
Mumbai
09.2022 - Current
- Responsible for the delivery of end-to-end Learning & Development (L&D) programs, including the analysis of evaluation scores, the effectiveness of learning programs, the tracking of training hours, and the planning and coordination of resources for learning.
- Utilized Power BI to create dashboards and reports, providing actionable insights on training effectiveness, ROI, and learner engagement metrics.
- Develops and implements interactive, engaging, effective e-learning courses, including storytelling/storyboarding, the creation of learning content, online quizzes, and audio-video recordings to achieve the desired online content.
- Acts as the main custodian for the learning program by supporting and promoting the new initiatives to our Property Training Managers.
- Conducts pre-opening training for new property openings through face-to-face, on-site training, and remote training through WebEx.
- Use Python for advanced data analysis, including trend identification, learner progress monitoring, and predictive analytics for training outcomes.
- Consult with clients to design customized learning solutions, considering budget limitations, resource availability, and expected outcomes.
- Collaborate with internal teams, including administration, Learning Advisors (LAs), and reporting teams, to ensure the smooth and timely execution of training programs.
Recruitment & Training Manager
Whitehat jr
06.2020 - 09.2022
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Coordinated player logistics during games, scrimmages and practices
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention
Assistant Training Manager
Hexaware BPS
Mumbai
03.2015 - 05.2020
- Managed the new employee orientation training process for more than 40 employees per month.
- Delivered new employee onboarding and training sessions via Webex.
- Utilized Tableau to track learning progress, assess learner outcomes, and generate detailed reports to improve the effectiveness of L&D programs.
- Evaluated the success of training programs, and recommended improvements to upper management to enhance effectiveness.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Developed surveys to identify training needs based on projected production processes and changes.
- Created an in-depth training manual for all employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Quality Analyst Lead
Sterling Infosystems
02.2012 - 03.2014
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Defined and implemented quality initiatives to reduce risk
- Inspected finished goods to verify conformance with customer specifications and company quality standards
Education
B.Com - Accounting
University of Mumbai
Mumbai, INDIA01.2009
12th - Maharashtra, English
01.2006
10th - Maharashtra, English
01.2004
Skills
- Leadership Development
- Internal communication
- Organizational development
- Cross-Functional Collaboration
- Learning and Development
- Power BI
- Tableau
- Team handling
- People management
- E-learning
- Communication skills
- Soft skills
- Training
- LMS
Languages
- English
- Hindi
Certification
- Project Management Professional (PMP) – PMI
- Advanced Power BI – Microsoft
- Certified Learning & Development Professional (CLDP) - AIHR
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Learning and Development Manager
GeBBS Healthcare Solutions
09.2022 - Current
Recruitment & Training Manager
Whitehat jr
06.2020 - 09.2022
Assistant Training Manager
Hexaware BPS
03.2015 - 05.2020
Quality Analyst Lead
Sterling Infosystems
02.2012 - 03.2014
- Project Management Professional (PMP) – PMI
- Advanced Power BI – Microsoft
- Certified Learning & Development Professional (CLDP) - AIHR
B.Com - Accounting
University of Mumbai
12th - Maharashtra, English
10th - Maharashtra, English
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