Karan Vishwakarma

Spearheaded setup of learning and development programs, aligning business priorities with employee development needs.

• Implemented single sign-on (SSO) and API integrations between HRIS, CRM, and LMS platforms to create a unified employee experience.

• Delivered targeted leadership training and digital learning solutions to boost team productivity in early stages.

• Successfully migrated training programs from traditional delivery to scalable digital platforms Zoho Learn, resulting in 40% increase in learner engagement.

• Responsible for the delivery of end-to-end Learning & Development (L&D) programs, including the analysis of evaluation scores, the effectiveness of learning programs, the tracking of training hours, and the planning and coordination of resources for learning.
• Utilized Power BI to create dashboards and reports, providing actionable insights on training effectiveness, ROI, and learner engagement metrics.
• Develops and implements interactive, engaging, effective e-learning courses, including storytelling/storyboarding, the creation of learning content, online quizzes, and audio-video recordings to achieve the desired online content.
• Acts as the main custodian for the learning program by supporting and promoting the new initiatives to our Property Training Managers.
• Conducts pre-opening training for new property openings through face-to-face, on-site training, and remote training through WebEx.
• Use Python for advanced data analysis, including trend identification, learner progress monitoring, and predictive analytics for training outcomes.
• Consult with clients to design customized learning solutions, considering budget limitations, resource availability, and expected outcomes.
• Collaborate with internal teams, including administration, Learning Advisors (LAs), and reporting teams, to ensure the smooth and timely execution of training programs.

• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
• Coordinated player logistics during games, scrimmages and practices
• Identified and corrected deficient performance and behaviors to achieve maximum productivity
• Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention

• Managed the new employee orientation training process for more than 40 employees per month.
• Delivered new employee onboarding and training sessions via Webex.
• Utilized Tableau to track learning progress, assess learner outcomes, and generate detailed reports to improve the effectiveness of L&D programs.
• Evaluated the success of training programs, and recommended improvements to upper management to enhance effectiveness.
• Selected and assigned instructors to conduct specific training programs.
• Researched and obtained relevant course materials to achieve training objectives.
• Developed surveys to identify training needs based on projected production processes and changes.
• Created an in-depth training manual for all employees.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.

• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
• Defined and implemented quality initiatives to reduce risk
• Inspected finished goods to verify conformance with customer specifications and company quality standards