Karan Yadav
Pune
Summary
Team Lead with 8 years of expertise in Pension Administration and Insurance Claims across General, Auto, and Property & Casualty sectors for Fortune 500 companies. Proven ability to manage teams effectively while optimizing processes and driving strategic initiatives to achieve high-quality results in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead / Lead Specialist
Mercer
Pune
04.2024 - Current
- Company Overview: http://mercer.com/
- Managing a team of 10 FTEs, overseeing daily operations to meet key business metrics, SLA targets, accuracy, and NPS goals
- Provided coaching and guidance through monthly one-on-ones and performance reviews, ensuring continuous improvement
- Led monthly/quarterly collaboration calls with stakeholders and internal teams to address knowledge gaps and drive alignment
- Reviewed and published weekly, monthly, quarterly, and yearly reports for performance tracking and decision-making
- Implemented process improvements and automation to streamline workflows and increase efficiency
- Ensured regulatory compliance and quality standards were met across operations
- Coordinated day-to-day team activities, maintaining smooth operations and addressing correspondence
- Managed stakeholder relationships, ensuring alignment with company policies and objectives
- Regularly updated and published standard operating procedures (SOPs) based on stakeholder feedback to improve clarity and effectiveness
- Monitored team performance, setting KPIs and goals to drive continuous improvement and employee development
- Http://mercer.com/
Senior Specialist
Mercer
12.2021 - 03.2024
- Company Overview: http://mercer.com/
- Managed processes including DB & DC Retirement Settlements, Death in Retirement, Refunds, Transfers, and Switching Funds
- Handled special requests like monthly and AVC contributions, and quality checking for key processes
- Liaised with onshore Financial Advisors to resolve customer queries and concerns
- Trained team members and managed queries related to the above processes
- Led special projects such as COE (Certificate of Existence) and Deferred Address Verification
- Allocated daily tasks, managed workflow & group mailbox and updated SOPs/templates etc
- Prepared compliance reports, tracked deadlines, and coordinated with onshore teams for process improvements
- Conduct and prepare monthly PKT
- Http://mercer.com/
Process Developer / Specialist
Mercer
10.2020 - 12.2021
- Company Overview: http://mercer.com/
- Worked on multiple processes including DB & DC Retirement Settlements, Death in Retirement, Refunds, Transfers, and Switching Funds
- Handled special requests like monthly and AVC contributions, project as COE (Certificate of Existence) and Deferred Address Verification
- Http://mercer.com/
Senior Process Analyst
Gallagher Offshore Support Services Private Limited
02.2020 - 09.2020
- Handle multiple types of insurance claims (Worker’s compensation, Property Claims, General and Auto Liability Claims)
- Review incident losses and set up new claims
- Conduct audits of claim activities and share reports with Branch Managers (Onshore)
- Develop and maintain internal systems for data collection and entry, financial analysis, and report generation
- Create and update spreadsheets as necessary
- Prepare daily and monthly reports for the team and onshore team
- Conduct monthly PKT and train new joiners
Process Analyst
Gallagher Offshore Support Services Private Limited
02.2018 - 02.2020
- Handling multiple types of insurance claims (Worker’s compensation, Property Claims, General and Auto Liability Claims)
- Review, examine, investigate, and analyze the loss data and generate claim number
Process Associate
Mphasis Bpo Services Limited.
01.2017 - 02.2018
- Working as a process associate in Document control team (Indexing) for a leading financial services organization
- Identify the type of request and transfer application to the concern team
Education
Bachelor of Commerce - Commerce
University of Pune
06-2016
Skills
- Leadership & Team Development
- Communication & Collaboration
- Project Management
- Performance improvement
- Problem Solving & Decision Making
- MS Office Skills
- VBA
Projects and Initiatives:
Transition and Migration: Led migration for DB Retirement Settlement, Death in Retirement, Switching Rebalancing, Property Claim Handling, and SOMPO International Claims (Mercer & GOSSPL)
Automation: Developed Excel and macro-based tools for process improvements in Switching Rebalancing, DB Retirement Settlement, Work Allocation, and internal record tracking
Referral Reduction: Led the Query Reduction project to improve FTR rates at Mercer
Certification
Accredited Product Advisor (APA) - Pension, May 2023, LIA Ireland
Training
- PEX Workshop: LEAN, Six Sigma and Design Thinking, 2023
- Customer Orientation Program and Training, 2021
Accomplishments
Awards and Recognition:
- Star of the Month: Awarded in April 2021, May 2023, and July 2024 (Mercer)
- Special Reward & Recognition: Received for client visits in Nov 2022 and Oct 2024 (Mercer Ireland)
- GOSSPL Football Team: Part of the winning team for the 2018 GOSSPL Football League
- Spotlight Award: Received twice in 2018 and 2019, and once in 2020 (GOSSPL)
- Best Newcomer: Awarded by Mphasis in June 2017, along with Employee of the Month in September 2017.
Hobbies and Interests
- Playing and Watching Football
- Listening Music
Languages
- English
- Hindi
- Marathi
Affiliations
I hereby declare that all the information furnished above is true to the best of my knowledge.
Karan Yadav
Timeline
Team Lead / Lead Specialist
Mercer
04.2024 - Current
Senior Specialist
Mercer
12.2021 - 03.2024
Process Developer / Specialist
Mercer
10.2020 - 12.2021
Senior Process Analyst
Gallagher Offshore Support Services Private Limited
02.2020 - 09.2020
Process Analyst
Gallagher Offshore Support Services Private Limited
02.2018 - 02.2020
Process Associate
Mphasis Bpo Services Limited.
01.2017 - 02.2018
Accredited Product Advisor (APA) - Pension, May 2023, LIA Ireland
Bachelor of Commerce - Commerce
University of Pune
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