KARAN ZAKANE
Pune
Summary
Dedicated and experienced professional seeking a challenging role that leverages my diverse skills in administration, catering, and hotel management to contribute to a dynamic team and achieve organizational excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Duty Officer
Spicejet Airlines - Cabin Appearances Department
05.2013 - Current
- Collaborated with the Senior Manager, Cabin Appearance to establish and implement standards from the Cabin Appearance Manual, resulting in enhanced passenger care.
- Coordinated and monitored activities of both staff and contractors to ensure Cabin Appearance standards were met.
- Reported cabin deficiencies to Line Maintenance Department, ensuring necessary corrective and preventive actions were taken
- Delivered ongoing training sessions to enhance skills and performance of team members.
- Conducted periodic staff appraisals, providing individual feedback and discussing performance with the team members.
- Ensured stock availability at department stations for required items
- Managed staff discipline by providing counseling, fostering teamwork, and ensuring fair and just administration aligned with company policies.
Transport Executive
Travel time
08.2012 - 04.2013
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Managed customer bookings and enhanced service through punctual delivery.
Catering Supervisor
Hotel Brookside
Pune
09.2009 - 05.2012
- Scheduled deliveries of food items from vendors in order to meet deadlines for scheduled flight departures.
- Ensured the efficient handling of food items during loading and unloading procedures on flights
- Monitored inventory levels of all food items to ensure adequate supplies were available when needed.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
Education
BACHELOR OF ARTS -
01.2014
Diploma in Hotel Management -
01.2009
H.S.C. from Moze collage Yerwada Pune -
Maharashtra01.2008
S.S.C. From S.M.V. School Pune -
01.2006
Skills
- Goal oriented
- Task Delegation
- Policy Enforcement
- Adaptability
- Time management abilities
Accomplishments
Awarded SPICE STAR for the quarter (OCT-DEC’22) due to excellent work in the respective field.
Timeline
Duty Officer
Spicejet Airlines - Cabin Appearances Department
05.2013 - Current
Transport Executive
Travel time
08.2012 - 04.2013
Catering Supervisor
Hotel Brookside
09.2009 - 05.2012
BACHELOR OF ARTS -
Diploma in Hotel Management -
H.S.C. from Moze collage Yerwada Pune -
S.S.C. From S.M.V. School Pune -
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