Karanam Yashas Chandra

Experienced and detail-oriented IT Support Analyst with four years of experience at Stonex Financial Ltd, managing production support for critical, trade-related financial applications in a global Windows-based environment. Proficient in troubleshooting and resolving L1, L2, and L3 issues across Java-based systems, with strong expertise in both SQL and MongoDB for data analysis, query optimization, and issue diagnosis. Knowledge in using Azure DevOps for deployments, pipeline monitoring, and release coordination. Adept at log analysis, system monitoring, root cause analysis, and collaborating with development and infrastructure teams to ensure rapid incident resolution and minimal business impact. Familiar with ITSM tools like ServiceNow and JIRA, with a proven track record of meeting SLAs, maintaining documentation, and driving process improvements. Strong communicator with a deep understanding of financial domain operations, and production stability requirements.

• ITIL® learning – LinkedIn
• MongoDB essential training – LinkedIn
• SQL Essential Training – LinkedIn

• Awarded as Best Employee of the Year twice, For working on multiple applications

FIX – Trading System Integration
Technologies: C#, RFS, RFQ, Financial Messaging

• Supported a high-availability trading platform enabling communication between multiple banking systems over FIX protocol using RFS and RFQ models.
• Resolved real-time issues related to streaming rates and trade booking; collaborated closely with dev teams for L3 troubleshooting and enhancements.
• Performed log analysis, environment checks, and message flow validation to ensure minimal trading disruptions.

Connect – Trade Booking Platform for NGOs
Technologies: C#, Azure Queues, Microservices, MongoDB, OKTA

• Provided end-to-end support for a microservices-based application used by NGOs to book trades.
• Handled Azure Queue-based event-driven workflows and supported third-party authentication using OKTA (SSO).
• Delivered L3 support: replicated production issues in lower environments, reviewed C# code, and performed MongoDB-level validations.

Fxecute – Legacy Application Support & Transition
Technologies: C#, SQL, Legacy Systems

• Maintained and supported a legacy C# and SQL-based trading application.
• Played a key role in the migration and functional parity validation of the legacy platform to a newer microservices-based system.
• Conducted data fixes, process validation, and monitored scheduler-driven batch operations during the transition.

Xpay – Payment Settlement Application
Technologies: Java, Spring Boot, Orkes Conductor, MongoDB, Swift, ACH

• Provided L2/L3 support for a Java-based payment settlement system responsible for routing via Swift and ACH protocols.
• Supported services built on reactive programming using Spring Boot and Orkes Conductor workflows.
• Conducted RCA, log analysis, and production debugging; worked with engineers to deploy stable fixes and improve service observability.