Karanbir Singh
B.sc ATHM
Mohali
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Mohali
06.2021 - Current
- Provided primary customer support to xternal customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved multiple issues over phone with customers daily.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Internship-Hotel Industry
Mahindra holiday and resorts and private limited
Goa
01.2019 - 04.2019
- Collaborated with team members to achieve target results.
- Handled multiple calls per day to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Associate of Science - Airlines, Tourism Hospitality And Management
ITFT College
Mullapur 02.2016 - 04.2019
Skills
Complaint resolution
Sales expertise
Creative problem solving
Technical Support
Staff education and training
Key stakeholder relationship building
Timeline
Customer Service Representative
Teleperformance
06.2021 - Current
Internship-Hotel Industry
Mahindra holiday and resorts and private limited
01.2019 - 04.2019
Associate of Science - Airlines, Tourism Hospitality And Management
ITFT College
02.2016 - 04.2019