Summary
Overview
Work History
Education
Skills
Timeline
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Karanbir Singh

Karanbir Singh

B.sc ATHM
Mohali

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Teleperformance
Mohali
06.2021 - Current
  • Provided primary customer support to xternal customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved multiple issues over phone with customers daily.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.

Internship-Hotel Industry

Mahindra holiday and resorts and private limited
Goa
01.2019 - 04.2019
  • Collaborated with team members to achieve target results.
  • Handled multiple calls per day to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

Associate of Science - Airlines, Tourism Hospitality And Management

ITFT College
Mullapur
02.2016 - 04.2019

Skills

    Complaint resolution

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Timeline

Customer Service Representative

Teleperformance
06.2021 - Current

Internship-Hotel Industry

Mahindra holiday and resorts and private limited
01.2019 - 04.2019

Associate of Science - Airlines, Tourism Hospitality And Management

ITFT College
02.2016 - 04.2019
Karanbir SinghB.sc ATHM