KARANBIR SINGH
LUDHIANA
Summary
Dynamic Store Manager with proven expertise in sales analysis and team leadership at Ramp Store. Successfully enhanced product visibility through innovative merchandising strategies, driving revenue growth. Adept at problem-solving and performance evaluation, fostering a high-performing team dedicated to exceptional customer service and operational excellence.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Store Manager
Ramp store
Ludhiana
10.2017 - Current
- Managed daily operations and ensured smooth store functionality.
- Led a team of staff in delivering excellent customer service.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Analyzed sales data to identify trends and improve store performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored inventory levels and coordinated restocking efforts regularly.
Sales Associate
Liberty boot house
Ludhiana
04.2013 - 09.2018
- Assisted customers with product selection and inquiries.
- Maintained organized displays and stocked merchandise regularly.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Executive in Credit Cards Department
Axis sales and security pvt ltd
Ludhiana
04.2012 - 03.2013
- Developed strong customer relationships through personalized service and support.
- Promoted various credit card products to enhance customer financial options.
- Conducted market research to identify trends and customer preferences in credit services.
Collection executive
Axis sales and security pvt ltd
Ludhiana
04.2010 - 03.2012
- Managed customer accounts to facilitate timely payments and reduce delinquencies.
- Communicated effectively with clients to resolve payment issues and negotiate terms.
- Utilized collection software to track account status and document interactions.
- Collaborated with team members to develop strategies for improving collection rates.
- Monitored accounts for potential fraud or disputes and escalated as needed.
- Analyzed account data to identify trends and recommend process improvements.
- Maintained detailed records of communications and actions taken on accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
Collection executive
Hdfc bank
Ludhiana
04.2008 - 03.2010
- Managed customer accounts to facilitate timely payments and reduce delinquencies.
- Communicated effectively with clients to resolve payment issues and negotiate terms.
- Utilized collection software to track account status and document interactions.
- Collaborated with team members to develop strategies for improving collection rates.
- Monitored accounts for potential fraud or disputes and escalated as needed.
- Maintained detailed records of communications and actions taken on accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
Debt Recovery Agent - Debt Recovery
Indian Institute of Banking And Finance
06.2009 - 03.2010
Saint Joseph Convent School
Ferozepur cantt, India Montessori Public Senior Secondary School
RaayaSkills
- Sales analysis
- Visual merchandising
- Inventory management
- Cash handling
- Store operations
- Performance evaluation
- Problem solving
- Team leadership
- Effective communication
- Time management
- Bank and safe deposits
- Store opening and closing procedures
- Operations oversight
- Vendor management
- Sales expertise
- Staff management
- Cash management
- Sales coaching
- Revenue generation
- Store displays
Languages
English
First Language
Punjabi
Beginner (A1)
A1
Timeline
Store Manager
Ramp store
10.2017 - Current
Sales Associate
Liberty boot house
04.2013 - 09.2018
Sales Executive in Credit Cards Department
Axis sales and security pvt ltd
04.2012 - 03.2013
Collection executive
Axis sales and security pvt ltd
04.2010 - 03.2012
Debt Recovery Agent - Debt Recovery
Indian Institute of Banking And Finance
06.2009 - 03.2010
Collection executive
Hdfc bank
04.2008 - 03.2010
Saint Joseph Convent School
Montessori Public Senior Secondary School