Karandeep Singh
Business Development Manager (BDM) / Key Account Manager
Delhi
Summary
Experienced Operations and Business Development Manager with a track record in driving revenue growth, streamlining operations, and exceeding targets. Demonstrated expertise in B2B sales, client relationship management, effective communication, and impactful presentations. Skilled at developing and implementing strategic plans to optimize operational efficiency and foster long-term client partnerships. Proficient in utilizing CRM tools and leading cross-functional teams to achieve organizational objectives. Committed to delivering innovative solutions and value-driven results in a competitive business environment.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Assistant Manager, Business Development
Super Dry Desiccant Pvt Ltd
07.2023 - Current
- Increased business development opportunities by identifying and securing new partnerships.
- Conducted factory audits to assess compliance, quality standards, and moisture control measures, providing actionable insights for improvement.
- Designed and delivered training programs for clients and industry professionals, educating them on moisture prevention and best practices.
- Organized and conducted seminars and webinars on moisture damage prevention, supply chain optimization, and desiccant usage.
- Facilitated collaboration between internal departments such as finance, operations, and marketing to ensure seamless execution of business development initiatives.
- Organized and participated in networking events to expand professional connections and increase brand visibility.
- Coordinated with product development teams to align business objectives with product features and improvements for market success.
- Established long-term client relationships, fostering trust and loyalty within the business network.
- Conducted market research to identify emerging trends and potential areas of growth.
- Implemented effective sales strategies to drive revenue growth and improve market penetration.
- Negotiated contracts with key partners, securing favorable terms for mutual business success.
- Developed targeted marketing campaigns to promote company offerings and generate sales leads.
- Collaborated with cross-functional teams to create comprehensive business solutions tailored to client needs.
- Monitored competitor activity to stay ahead of market shifts and maintain a competitive edge in the industry.
- Managed and optimized relationships with 50+ factories across North India, ensuring efficient supply chain operations and quality control.
Client Servicing Manager
Nuform Social Pvt Ltd
11.2022 - 05.2023
- Developed strong relationships with clients through regular communication and excellent customer service.
- Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.
- Streamlined workflows by introducing automation tools, leading to reduced operational costs and faster response times.
- Managed a portfolio of key accounts, ensuring timely delivery of products and services.
- Mentored junior staff members, enhancing their skills and career progression.
- Monitored project progress closely, keeping stakeholders informed throughout the process.
- Evaluated client feedback to continuously improve service offerings and exceed expectations.
- Facilitated smooth transitions during account handovers by maintaining clear documentation.
- Identified opportunities for cross-selling additional services within existing accounts.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Client Relationship Manager
Chili Factor
05.2020 - 10.2022
- Planned, organized, and executed corporate events, brand activations, and promotional campaigns, ensuring seamless operations from conception to completion.
- Managed event logistics, including venue selection, vendor coordination, and budgeting, to deliver high-impact experiences.
- Developed and implemented digital marketing strategies, utilizing SEO, social media, and paid advertising to drive engagement and brand awareness.
- Created and managed content for social media platforms, email campaigns, and online promotions, increasing audience reach and customer engagement.
- Collaborated with design and content teams to develop visually appealing marketing materials and event collateral.
- Monitored and analyzed campaign performance using Google Analytics and social media insights, optimizing strategies for better ROI.
- Established partnerships with influencers, media houses, and industry stakeholders to enhance brand visibility.
- Conducted post-event evaluations and data analysis to measure success and identify areas for improvement.
- Handled client relations and sponsorship acquisition, securing funding and collaborations for events.
- Managed event registration, ticketing, and attendee engagement to ensure a seamless customer experience.
Education
MBA - Marketing Management
IILM Institure For Higher Education
New Delhi, India 04.2001 -
BBA - Business Administration
Shri Guru Tegh Bahadur Institute of Management
Delhi, India 04.2001 -
Skills
Client engagement strategies
Business development expertise
Resource management
Effective communication skills
Marketing strategy development
CRM management
Competitive analysis
Teamwork
Problem-solving
Teamwork and collaboration
Multitasking Abilities
Timeline
Assistant Manager, Business Development
Super Dry Desiccant Pvt Ltd
07.2023 - Current
Client Servicing Manager
Nuform Social Pvt Ltd
11.2022 - 05.2023
Client Relationship Manager
Chili Factor
05.2020 - 10.2022
MBA - Marketing Management
IILM Institure For Higher Education
04.2001 -
BBA - Business Administration
Shri Guru Tegh Bahadur Institute of Management
04.2001 -
Languages
Fluent in English, Hindi, and Punjabi
Open to learning new languages to support company growth