KARANDEEP SINGH
Customer Relationship Management
Noida
Summary
Dynamic salon management professional with a proven track record of enhancing client experiences and driving operational efficiency. Recognized for fostering a collaborative team environment and adeptly navigating industry changes to maintain a competitive edge. Expertise includes staff development, inventory control, and delivering exceptional customer service, ensuring client satisfaction and business growth. Committed to implementing innovative strategies that elevate salon performance and cultivate lasting client relationships.
Overview
18
18
years of professional experience
Work History
Sr Salon Manager (Operations)
Looks Prive Salon, The Claridges Hotel
New Delhi
05.2018 - Current
- Managing the appointment booking process, ensuring on-time service delivery to clients, and up-selling products & services to the clients.
- Ensuring client satisfaction during the visit, taking care of billing process, and up-keeping hygiene and cleanliness in salon along with the inventories.
- Preparing order sheets every month for all vendors, organizing product & skill training for staff and maintaining restrictions on any kind of pilferage.
- Holding briefing sessions with team and ensuring polite staff behavior towards clients.
- Imparting soft skills training to the staff; coordinating with Social Media Team for creating content & sharing innovative ideas for promoting the store.
- Catered services to the most elite clientele/HNIs of Delhi NCR especially the ones residing in Lutyens.
- Designing and upgrading the service menu and pricing to stay competitive
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Managed cash flow, business transactions, banking, and accounting processes.
- Achieved personal sales goals by up-selling products to meet individual needs.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Assisted with salon set up in the initial stage and converted it into a sustainable and profitable unit by adding new clients every month and retaining the old ones.
Sr. Cabin Crew
Jet Airways (I) Pvt. Ltd.
New Delhi
10.2007 - 05.2018
- Successfully took care of safety of all souls on board, provided first aid assistance including CPR to guests, addressed complaints for maximizing satisfaction level.
- Gathered customer’s feedback, explored new client base, led the flight as an In-charge / Purser and made all mandatory service and safety announcements on-board.
- Audited flights, shared feedback with staff, created reports, imparted corrective & soft skill training.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Made all safety and service related announcements and was complimented by famous bollywood lyricist Mr. Gulzar for correct intonation and punctuation.
- Assisted doctor on board with CPR to save life of a passenger who suffered through a heart attack.
- Worked in business and first class cabins, catering to HNIs and top business leaders all across the world.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
Education
PGDBA - Customer Relationship Management
01-2011
B.Com. - Accounting And Law
01-2007
Skills
Promoting hygienic practices
Commitment to customer satisfaction
Strategic development
Sales growth strategies
Inventory management
Revenue optimization
Team training facilitation
Problem-solving skills
Food service background
Vendor relations
Promotional event coordination
Developing menus
Guest relationship management
Time management abilities
Operational management
Timeline
Sr Salon Manager (Operations) - Looks Prive Salon, The Claridges Hotel
05.2018 - Current
Sr. Cabin Crew - Jet Airways (I) Pvt. Ltd.
10.2007 - 05.2018
SCDL - PGDBA, Customer Relationship Management
Delhi University - B.Com., Accounting And Law