Karanneet Singh
Senior Content Reviewer In Amazon
New Delhi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level moderation position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Senior German Content Reviewer
Amazon Developement Center
Bangalore
06.2020 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
SME Team Leader
Amazon Developement Center
Bangalore
06.2020 - Current
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Collaborated with management to identify and prioritize new development concepts.
Sr.German Quality Analyst
Concentrix Pvt Ltd
Gurgaon
08.2016 - 03.2020
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior German Customer Service Associate
Concentrix Pvt Ltd
Gurgaon
08.2016 - 03.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Commerce - Commerce
Himalayan University
Arunanchal Pradesh 06.2013 - 07.2016
Skills
Content Development
Certification
[German Language], [Goethe Institute] - [2012-2014]
Timeline
[French Language], [Alliance Francais] - [2022]
01-2022
Senior German Content Reviewer
Amazon Developement Center
06.2020 - Current
SME Team Leader
Amazon Developement Center
06.2020 - Current
Sr.German Quality Analyst
Concentrix Pvt Ltd
08.2016 - 03.2020
Senior German Customer Service Associate
Concentrix Pvt Ltd
08.2016 - 03.2020
Licensed [Diploma in Travel and Tourism] - [2015-2016]
03-2015
[German Language], [Goethe Institute] - [2012-2014]
07-2014
[British Language Course], [British Council] - [2014]
05-2014
Bachelor of Commerce - Commerce
Himalayan University
06.2013 - 07.2016
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