KARAN RAVINDRA BHAPKAR

1. Kirloskar Oil Engine (Feb 24 - Till Date)

• Managed daily operations of the IT help desk including responding to requests from users via phone or email.
• To install, maintain, and troubleshoot required client software and hardware, whether onsite or remotely.
• Responded promptly to service tickets escalated by junior technicians or customer service representatives.
• Developed training materials and procedures or trained users in proper use of hardware or software.

2. Sahyadri Industries Limited (Jul 21 - Jan 24)

• To resolve issues present in a company's computer system.
• Developed and maintained accurate network documentation and Visio diagrams to provide management with a proper understanding of organizational needs.
• Provided senior technical support to both in-house staff and user departments for network applications.
• Interacted with vendors regarding purchase orders, invoice payments, and cost comparison analysis.
• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

3. VFS Global (Jul 20 - Jul 21)

• Troubleshot network connectivity issues for both wired and wireless connections.
• Maintained inventory of all equipment, software licenses and warranties.
• Collaborated with other teams within the organization to resolve complex incidents quickly.
• Conducted routine maintenance on server rooms and systems, keeping networks fully operational during peak periods.

1. VFS Global (Dec 18 - May 20)

• Diagnosed and resolved hardware and software issues efficiently.
• Assisted in the setup of new workstations and laptops with appropriate operating systems, software applications, and peripheral devices.
• Ensured compliance with corporate policies related to data security standards.
• Updated software versions with patches and new installations to close security loopholes and protect users.