Karan Singh Bhatia

· Attended meetings with client and higher management.

· Coordinated with operation manager to identify the core issues and the resolution.

· Worked for Oscar Health Insurance Company.

· Handled projects related to claims, prior authorization, panel closure, provider registration, refunds benefits.

· Create escalation tickets for claims department.

· Educate USA providers and facilities about the contract via call.

· Call members regarding necessary documents for claim processing.

· Serving in Deliveroo a food delivery company.

· In Deliveroo I assist Customers and Riders issue related to live orders.

· I do outreaches to Customer regarding compensation via call and emails.

· Respond to customers emails regarding delivery issues.

· Help Riders in cases of safety issues, bad weather, road closure.

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services