Karan Singh Bisht

Senior Collections Agent
iQor India Services Private Limited (Credit One Bank)

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• Work with customers to develop flexible repayment plans that fit their financial situation.
• Help address payment shortfalls early to prevent them from becoming larger debts.
• Provide excellent customer service while dealing with customers who may be experiencing financial issues.
• Must follow all applicable rules and regulations governing debt collection procedures and practices.
• Presently, taking escalations calls to assist customer with better payment plans to avoid account closure and charged off
• Converting and retaining more than 90 days delinquent account into current payment plans
• Consistently achieving revenue targets and maintaining the highest standard of business practices.

Senior exectuive operations

Aegis customer support services Ltda senior customer representative for flipkart process

• Document customer interactions in customer service database
• Identify customer needs and provide appropriate solutions
• Update customer information and provide assistance in queries and escalations to ensure prompt assistance and customer delight.
• De-escalating customer complaints in a time based manner to achieve high customer ratinsg and approvals.

Inbound Tour operator

Redefine Holidays Pvt Ltd

• Led groups of international travelers on vacations across the various destinations of India
• -Planned trip itineraries, passenger activities and coordinated travel accommodations
• -Established effective time management by creating daily schedules for passengers and team members
• -Accounted for budgeting and reporting trip expenses reports
• -Built and maintained relationships with accommodation providers, travel brokers and activity suppliers
• -Provided exceptional destination knowledge and travel advice
• Converting and serving prospective leads into business by offering wide range of travel itenaries and services
• Upscaling the travel plans and providing travelers with exceptional customer services while on the tour with the service provider