Karant Agrawal
Customer Care Executive
Indore
Summary
Results-oriented lead generation expert with a focus on customer satisfaction and relationship building. Proficient in leveraging data-driven insights and various communication techniques to effectively generate leads and appointments. Demonstrated ability to support customers through phone interactions, achieving high levels of success in lead conversion.
Overview
11
11
years of professional experience
1
1
Language
Work History
Customer Care Representative
Taskus India Private Limited
01.2025 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Lead Generation Executive
Ziff Davis Performance Marketing
09.2021 - 08.2023
- Generated leads and appointments for small businesses in the U.S.A using telephone, email, and data insight tools resulting in a 20% increase in customer acquisition
- Contacted small businesses to onboard them to our partner’s ecommerce/CRM platform resulting in a 15% increase in platform usage
- Built strong customer relationships and communicated customer-centric solutions resulting in a 95% customer satisfaction rate
- Worked collaboratively with others to meet objectives and consistently achieved weekly targets
Customer Service Representative
Xerion Retail Private Limited
04.2015 - 02.2016
- Provided exceptional customer service and support resulting in a 98% customer satisfaction rate
- Responded to customer inquiries and resolved issues in a timely and professional manner resulting in a 95% first-call resolution rate
- Maintained accurate customer records and updated databases resulting in a 20% increase in operational efficiency
- Identified and escalated complex issues to appropriate teams resulting in a 100% issue resolution rate
Education
Bachelor of Commerce - undefined
University of Chitrakoot
Armūr, India01-2017
Skills
Lead Generation
Sales
Customer Relationship Management
Problem-Solving
Organizational Skills
STRENGTHS
- Exceptional Communication Skills: Consistently achieved a 95% conversion rate by leveraging communication skills to build strong customer relationships.
- Results-Driven: Delivered a 150% increase in sales leads in Q4 2022 through a combination of proactive lead generation and targeted outreach strategies.
- Adaptable and Agile: Demonstrated ability to navigate change and work in a fast-paced environment, adapting to changing business needs and customer demands.
ACHIEVEMENTS
- Developing Innovative Lead Generation Strategies: Designed and implemented a data-driven lead generation strategy.
- Building Strong Customer Relationships: Built lasting relationships with key customers by providing exceptional service and personalized solutions.
Timeline
Customer Care Representative
Taskus India Private Limited
01.2025 - Current
Lead Generation Executive
Ziff Davis Performance Marketing
09.2021 - 08.2023
Customer Service Representative
Xerion Retail Private Limited
04.2015 - 02.2016
Bachelor of Commerce - undefined
University of Chitrakoot