Karanveer Singh
Bengaluru
Summary
With 2.10 years of dedicated technical support experience at Dell Technologies, I bring a wealth of expertise in troubleshooting Windows systems, creating effective email templates, and analyzing data to identify root causes. I am committed to adhering to Business Unit Policies while providing empathetic customer engagement and delivering user-friendly solutions. My skills and experience make me a valuable asset for any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Dell Technologies
Bengaluru
01.2022 - Current
- Provide Premium Support Plus services for Dell India, specializing in senior technical support for high-value ITS Premium customers.
- Manage system installations, software, and hardware troubleshooting, addressing a wide range of issues, including Windows OS (10 and 11),BSOD errors, and networking problems.
- Diagnose complex issues within system software, operating systems, hardware, and Dell applications to ensure efficient problem resolution.
- Maintain Service Level Agreements (SLAs) by promptly responding to customer emails and adhering to follow-up actions.
- Contribute to team development by training new candidates, mentoring agents for skill improvement, and actively sharing technical knowledge with the development team.
- Conduct in-depth analysis of team performance and provide constructive feedback to enhance overall productivity.
- Enhance customer experience through effective written communication by creating detailed email templates with troubleshooting steps and imagery.
- Collect real-time logs from client systems, summarize issues, and collaborate with the product development team to address application failures in Windows.
Education
B.E - Bachelor of Engineering - Computer Science And Engineering
JAMMU UNIVERSITY
01.2021
Skills
- Customer Support
- Virtualization Technologies
- Telecommunications
- Advanced troubleshooting
- Hardware diagnostics
- Performance Optimization
- Application support
- Remote Support
- Application installations
- Technical Troubleshooting
- Debugging
- System Troubleshooting
- Hardware upgrades
- Software Updates
- System Configuration Changing
- Ticket Queue Software
- Customer Relationship Management
- Technical Support
- Firewall Installation
- Windows Servers
- Operating System (Windows)
Awards & Recognitions
- Awarded the Inspire Award for outstanding performance as a new joiner.
- Recognized at the APJ level for exceptional contributions in Q3 2023.
- Received Q4 2024 recognition at the APJ level for continued excellence.
- Received multiple outstanding customer reviews.
Certification
- Completed training as a Senior Technical Engineer at Dell Technologies through Dell Technological University.
- Developed soft skills and interpersonal communication specifically for business clients.
- Earned a badge in part selection, showcasing my technical expertise.
Additional Information
- Leverage 2.5 years of expertise from Dell Technologies, bringing strong technical knowledge and hands-on experience.
- Excel in creating engaging and informative technical content for end-users, ensuring clarity and empowerment.
- Proficient in Windows troubleshooting, capable of dissecting complex issues, identifying root causes, and providing comprehensive solutions.
- Skilled in crafting user-friendly email templates with step-by-step instructions and imagery for effective issue resolution.
- Experienced in analyzing data from various sources to facilitate holistic problem-solving, making me an invaluable asset in issue resolution.
- Committed to upholding Business Unit Policies, ensuring my work aligns with company standards.
- Demonstrated experience in empathetic customer communication, delivering effective and user-friendly problem-solving steps to enhance user experience.
- Adept at leveraging company resources and sharing technical improvements and insights with the development team.
Hobbies and Interests
- Chess enthusiast
- Yoga & Meditation
- Reading
- OS-modification & customization
- Dancing
Personal Information
- Date of Birth: 01/18/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Technical Support Engineer
Dell Technologies
01.2022 - Current
B.E - Bachelor of Engineering - Computer Science And Engineering
JAMMU UNIVERSITY
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