Karanveer Singh Chahil
Indore,Madhya Pradesh
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Detail-oriented approach to resolving CRM issues. Motivated Client Service Representative with proven administrative, problem-solving, and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Tribe Medical
London, ON
05.2023 - 08.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Provided product information and price quotations to customers.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Reviewed and processed customer invoices for accuracy.
- Analyzed data from customer accounts to identify discrepancies.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Generated reports from the database to track customer satisfaction levels.
- Performed administrative tasks such as filing documents and responding to emails.
Medical Device Service Coordinator
Tribe Medical
London, ON
11.2022 - 05.2023
- Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
- Worked with team members from sales and shipping departments to help meet deadlines.
- Oversaw smooth and efficient product flow through different departments.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Entered orders and processed payments to facilitate sales transactions.
- Presented products to potential clients and answered questions.
- Gathered business requirements for SAP reporting and functionality enhancements.
- Provided exemplary helpdesk service and support to assist customers.
Cargo Handler
Fedex Express
London, ON
05.2022 - 11.2022
- Helping team members with the continuous workflow
- Fast paced environment
- Lifting heavy packages.
- Used scanners to track parcel information, condition or receipt.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Retrieved stored items and traced lost shipments, when necessary.
- Packed boxes and stock using organizational guidelines.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Assistant Manager
Nirmal Electric Works
Indore, Madhya Pradesh
12.2016 - 02.2020
- Implementing workflow procedures based on direction from the company's General Manager
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Proposed or approved modifications to project plans.
- Providing customer support in escalated situations
- Managing the overall workflow of a workplace.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Post-Baccaleurate Diploma - International Business Management
Lambton College
Mississauga, ON12.2022
BBA - Commerce
Rabindranath Tagore University
Bhopal, MP03.2019
High School Diploma -
CPS
Indore, MP03.2016
Skills
- Epic Systems
- Critical Thinking
- Interdepartmental Functions Coordination
- Operational Records Maintenance
- Time Management
- Account Management
- File Management
- Sales Strategies
- Database Maintenance
- Client Support
- Database Management
- Financial Operations Oversight
- In-Service Programs
- Risk Management
- Decision Making
- Verbal and Written Communication
- Human Resources Management
- Attention to Detail
- Project Management
- Quality Assurance
- Technology Implementation
- Complex Problem Solving
Interests
CO-CURRICULUM ACTIVITIES , Interschool Football Player Baking and Cooking
Languages
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Client Service Representative
Tribe Medical
05.2023 - 08.2024
Medical Device Service Coordinator
Tribe Medical
11.2022 - 05.2023
Cargo Handler
Fedex Express
05.2022 - 11.2022
Assistant Manager
Nirmal Electric Works
12.2016 - 02.2020
Post-Baccaleurate Diploma - International Business Management
Lambton College
BBA - Commerce
Rabindranath Tagore University
High School Diploma -
CPS