Karanvir Singh
Brampton
Summary
I work in field-based roles where safety, inspections, and following procedures are important. My work involves going on site, checking conditions, dealing with the public, documenting what I find, and escalating issues when something isn’t right. I’m comfortable working independently, making decisions in the field, and following rules in regulated environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Escalation Efficiency Desk
Cogeco Connexion
Burlington
11.2024 - 11.2025
- Support escalated and repeat issues by reviewing service history, previous work, and current site conditions.
- Verify whether issues are customer-related, equipment-related, or network-related before escalation.
- Document clear findings so the next team has accurate information to work with.
- Coordinate with dispatch, network, and technical teams to help resolve ongoing or complex problems.
- Help reduce repeat calls by making sure issues are properly identified and not passed along without validation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Facing Technician
Cogeco Connexion
Burlington
02.2024 - 11.2024
- Go on site to install, inspect, and maintain equipment while following safety rules and company procedures.
- Check work areas for safety issues and stop or escalate work when conditions are unsafe.
- Decide on site whether work can continue or needs to be escalated to another team.
- Deal directly with customers, including upset or frustrated customers, while keeping control of the situation.
- Record what was done, what issues were found, and what actions were taken in the system.
- Explained safety guidelines and equipment use clearly to clients.
Service Technician
Linkon Communications
Toronto
07.2021 - 11.2023
- Inspected aerial and underground lines in residential areas.
- Looked for faults, damage, and safety risks during inspections.
- Installed, tested, repaired, and spliced cables following safety standards.
- Reported unsafe conditions or infrastructure issues to dispatch.
- Completed work orders and documentation on time.
- Worked alone most of the time and coordinated with dispatch and other technicians when needed.
- Documented service calls and repairs in the company database accurately.
- Educated clients on proper usage of communication technology and services.
Security Guard
Signal 88
Brampton
02.2021 - 03.2021
- Patrolled the site and checked for safety or security issues.
- Responded promptly to incidents, documenting details for further investigation.
- Enforced site rules and addressed unsafe behaviour.
- Responded to incidents and emergencies following procedures.
- Wrote incident reports and handled information confidentially.
- Worked with staff to keep the site safe.
Education
COMPLETED COURSEWORK TOWARDS - COMPUTER SYSTEMS TECHNICIAN, NETWORKING
St.Clair College
Windsor03.2021
Skills
- Site inspections and safety checks
- Identifying hazards and unsafe conditions
- Following rules, procedures, and standards
- Writing clear job notes and reports
- Escalation support
- Verifying information before escalation
- Working independently in the field
- Dealing with the public and calming situations
- Incident and emergency response
Certification
CERTIFICATIONS
• Ontario Driver’s License (G / AM2Z)
• CPR, AED & First Aid
• Working at Heights – Ontario Approved
• WHMIS 2015
• Worker Health & Safety Awareness – Ontario
• Ontario Driver’s License (G / AM2Z)
• CPR, AED & First Aid
• Working at Heights – Ontario Approved
• WHMIS 2015
• Worker Health & Safety Awareness – Ontario
Volunteer Experience
Community Responder ( Peel Region) Brampton,ON (June 2024 - Present)
- Provide first aid during medical emergencies.
- Assist with patient transport.
- Document what happened and what care was given.
- Follow emergency protocols and stay calm under pressure.
Volunteer (ROSSS) Brampton, ON (May 2024 - Present)
- The role involves communicating by telephone with seniors and adults with disabilities, and this service promotes social connection, which can alleviate loneliness and isolation among the vulnerable sector. It involves a high level of confidentiality and discretion due to the personal conversations shared
Languages
- Punjabi – Native
- English – Fluent
- Hindi – Fluent
- French – Beginner (currently studying)
Personal Information
Willing to relocate within Ontario
Timeline
Network Escalation Efficiency Desk
Cogeco Connexion
11.2024 - 11.2025
Customer Facing Technician
Cogeco Connexion
02.2024 - 11.2024
Service Technician
Linkon Communications
07.2021 - 11.2023
Security Guard
Signal 88
02.2021 - 03.2021
COMPLETED COURSEWORK TOWARDS - COMPUTER SYSTEMS TECHNICIAN, NETWORKING
St.Clair College