Karanvir Singh

Dispatcher

Black Legend Trans. Canada

sirhind

05.2023 - Current

Directed dispatching, routing, and tracking of fleet vehicles.
Closely monitored dispatch board to triage and prioritize over daily calls.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Minimized cost of operations by optimizing routes for drivers to align with budget.
Generated reports to track deliveries and maintain proper records and documentation.
Received new orders, prepared documentation, and assigned personnel.
Monitored flow of paperwork and directed information to appropriate departments.
Utilized customer feedback to improve customer service.
Preserved accurate records of dispatched orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.
Scheduled deliveries and pickups according to customer needs.
Answered phone calls and responded to customer emails.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled and organized delivery routes.
Monitored vehicle locations to coordinate timely arrivals.
Communicated with customers to provide delivery updates and resolution.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Maintained updated and detailed records of calls in physical and electronic database.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.