Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Major Work Assignments / Projects
Personal Information
GeneralManager
KHALID KAREEM

KHALID KAREEM

Senior Technical Architect
Bengaluru

Summary

  • Around 20 yrs of IT experience as Senior Functional & Technical Consultant with 9.5 yrs. in SFDC, 3.5 yrs. in Vlocity & 7.0 yrs. with CRM Siebel & also worked on both SI & AO projects.
  • Driven Technical Architect with 4 years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables.
  • Experienced in Application Solution Architect, Technical Architect, Design & Development, Estimation & Project management in CRM Salesforce.com.
  • Worked on Presales activities like RFP/I Response, Effort Estimates, Resource Planning, RICEF, Solution Plan, and Oral's deck.
  • Implemented Salesforce platform and Sales ,Service, CPG & B2B Community Cloud applications. Designed solution flow to sync the data between Service cloud and CRM.

Overview

20
20
years of professional experience
12
12
years of post-secondary education
13
13
Certificates

Work History

Senior Technical Architect

ITC InfoTech
Bangalore
05.2018 - Current
  • Collaborated with clients to determine project specifications and scope.
  • Provided technical leadership to team members during system design.
  • Designed Lightning Components(LWC), Lightning Pages and Apps based on Requirements.
  • Developed applications and system architecture according to business needs.
  • Performed quality code review and removed technical debt and security vulnerabilities.
  • Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
  • Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Effective and timely implementation of changes and ensured 100% compliance of entry and exit criteria & worked on Service Now SLA analysis & KPI for production.
  • Monitored and tested application performance to identify potential bottlenecks, developed solutions and collaborated with developers on solution implementation.

Associated Manager /Senior Technical Lead

Accenture
Chennai/Bangalore/Pune
07.2008 - 02.2018
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked with customers to understand needs and provide excellent service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Defined parameters for API and data acquisitions.
  • Managed large development teams (using waterfall & agile model with DevOps) supporting functional requirements, functional / technical design, build, test, training, business process design, and change management activities, DevOps, process/Defect management Jira.
  • Managed around 35 application under Customer service bundles with 30 team members.

Advisory System Analyst

IBM India Pvt ltd
Bangalore
12.2005 - 06.2008
    • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
    • Analyzed existing systems and databases and recommended enhancements to solve business needs
    • Communicated and explained business requirements to team members to understand and implement functional demands.
    • Collaborated with upper management to drive strategy and implement new processes.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Increased customer satisfaction by resolving issues.
    • Managed and coordinated all activities necessary to detect, analyze and initiate resolution of problems using Root Cause Analysis (RCA) methodologies. Identify and raise risks and issues proactively.
    • Manage around 10 team members

System Analysist

TSC Dubai
Dubai
09.2003 - 12.2005
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems & databases and recommended enhancements to solve business needs.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implemented new processes.
  • Worked as Designer / developer, Support (Level 2/Level 3) and CRM Application Functional Consultant.
  • Worked with Cross-functional teams, identifying business requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor thereby increased customer satisfaction.
  • Increased customer satisfaction by resolving issues

Education

MBA - System Information

MKU
Chennai
06.2000 - 07.2002

Bachelor of Engineering - Mechanical Engineering

Karnatak University
AEC Bhatkal
06.1994 - 07.1998

Directorate of School Education -

TNHSC
Chennai
06.1988 - 01.1994

Skills

Vlocity Healthcare Express(Provider Network Management) & CMT

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Certification

Salesforce ADM201

Timeline

Senior Technical Architect

ITC InfoTech
05.2018 - Current

Associated Manager /Senior Technical Lead

Accenture
07.2008 - 02.2018

Advisory System Analyst

IBM India Pvt ltd
12.2005 - 06.2008

System Analysist

TSC Dubai
09.2003 - 12.2005

MBA - System Information

MKU
06.2000 - 07.2002

Bachelor of Engineering - Mechanical Engineering

Karnatak University
06.1994 - 07.1998

Directorate of School Education -

TNHSC
06.1988 - 01.1994

Additional Information

Domain Skills

  • Communication (Telco)
  • Healthcare
  • Public Sector
  • Retail/Consumer Goods
  • Financial Services

Process Skills

  • Waterfall & Agile model
  • Process GAP analysis
  • Process Re-engineering
  • Discoveries

Other Skills

  • Customer proposals
  • Pre-Sales Activities
  • Fit Gap Analysis
  • Discoveries

Major Work Assignments / Projects

  • Fairview (Healthcare -Provider Network Management) -Salesforce/Vlocity Express
  • BAT (B2B Community) , BAT Leaf - Retail - Salesforce/Anaplan
  • Verizon (VBM, Thinair) - Vlocity CMT - Telco - Salesforce/Vlocity CMT & CPQ
  • Health Care Service Cooperation (HCSC) - Healthcare - CRM Siebel/Salesforce
  • Telstar - Telco - CRM Siebel/Salesforce
  • Telnor - Salesforce Lightning
  • Celcom Malaysia - Telco - CRM Siebel
  • Orange - CIMA - Telco - - CRM Siebel
  • Poland Telecom(CDMA) - Telco - CRM Siebel
  • Portugal Telecom - Telco - CRM Siebel
  • StarHub - CRM Siebel
  • AT&T - CRM Siebel

Personal Information

Passport Information

  • Citizenship Country: India
  • Passport Number: T0731121
  • Expiry Date: 24/01/2029

Valid Visa Information

  • Visa/Work Permit for Country : USA
  • Type of Visa/Work Permit : B1
  • Visa/Work Permit Valid till : 29-Aug-2025.
KHALID KAREEMSenior Technical Architect