Around 20 yrs of IT experience as Senior Functional & Technical Consultant with 9.5 yrs. in SFDC, 3.5 yrs. in Vlocity & 7.0 yrs. with CRM Siebel & also worked on both SI & AO projects.
Driven Technical Architect with 4 years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables.
Experienced in Application Solution Architect, Technical Architect, Design & Development, Estimation & Project management in CRM Salesforce.com.
Worked on Presales activities like RFP/I Response, Effort Estimates, Resource Planning, RICEF, Solution Plan, and Oral's deck.
Implemented Salesforce platform and Sales ,Service, CPG & B2B Community Cloud applications. Designed solution flow to sync the data between Service cloud and CRM.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
13
13
Certificates
Work History
Senior Technical Architect
ITC InfoTech
Bangalore
05.2018 - Current
Collaborated with clients to determine project specifications and scope.
Provided technical leadership to team members during system design.
Designed Lightning Components(LWC), Lightning Pages and Apps based on Requirements.
Developed applications and system architecture according to business needs.
Performed quality code review and removed technical debt and security vulnerabilities.
Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Effective and timely implementation of changes and ensured 100% compliance of entry and exit criteria & worked on Service Now SLA analysis & KPI for production.
Monitored and tested application performance to identify potential bottlenecks, developed solutions and collaborated with developers on solution implementation.
Associated Manager /Senior Technical Lead
Accenture
Chennai/Bangalore/Pune
07.2008 - 02.2018
Exceeded goals through effective task prioritization and great work ethic.
Maintained energy and enthusiasm in fast-paced environment.
Created plans and communicated deadlines to complete projects on time.
Worked with customers to understand needs and provide excellent service.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Collaborated with team members to achieve target results.
Investigated system issues and implemented resolutions to reduce downtime.
Defined parameters for API and data acquisitions.
Managed large development teams (using waterfall & agile model with DevOps) supporting functional requirements, functional / technical design, build, test, training, business process design, and change management activities, DevOps, process/Defect management Jira.
Managed around 35 application under Customer service bundles with 30 team members.
Advisory System Analyst
IBM India Pvt ltd
Bangalore
12.2005 - 06.2008
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Communicated and explained business requirements to team members to understand and implement functional demands.
Collaborated with upper management to drive strategy and implement new processes.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased customer satisfaction by resolving issues.
Managed and coordinated all activities necessary to detect, analyze and initiate resolution of problems using Root Cause Analysis (RCA) methodologies. Identify and raise risks and issues proactively.
Manage around 10 team members
System Analysist
TSC Dubai
Dubai
09.2003 - 12.2005
Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyzed existing systems & databases and recommended enhancements to solve business needs.
Communicated and explained business requirements to team members to understand and implement functional demands.
Collaborated with upper management to drive strategy and implemented new processes.
Worked as Designer / developer, Support (Level 2/Level 3) and CRM Application Functional Consultant.
Worked with Cross-functional teams, identifying business requirements.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor thereby increased customer satisfaction.
Increased customer satisfaction by resolving issues