KHALID KAREEM
Senior Technical Architect
Bengaluru
Summary
- Around 20 yrs of IT experience as Senior Functional & Technical Consultant with 9.5 yrs. in SFDC, 3.5 yrs. in Vlocity & 7.0 yrs. with CRM Siebel & also worked on both SI & AO projects.
- Driven Technical Architect with 4 years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables.
- Experienced in Application Solution Architect, Technical Architect, Design & Development, Estimation & Project management in CRM Salesforce.com.
- Worked on Presales activities like RFP/I Response, Effort Estimates, Resource Planning, RICEF, Solution Plan, and Oral's deck.
- Implemented Salesforce platform and Sales ,Service, CPG & B2B Community Cloud applications. Designed solution flow to sync the data between Service cloud and CRM.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
13
13
Certificates
Work History
Senior Technical Architect
ITC InfoTech
Bangalore
05.2018 - Current
- Collaborated with clients to determine project specifications and scope.
- Provided technical leadership to team members during system design.
- Designed Lightning Components(LWC), Lightning Pages and Apps based on Requirements.
- Developed applications and system architecture according to business needs.
- Performed quality code review and removed technical debt and security vulnerabilities.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Effective and timely implementation of changes and ensured 100% compliance of entry and exit criteria & worked on Service Now SLA analysis & KPI for production.
- Monitored and tested application performance to identify potential bottlenecks, developed solutions and collaborated with developers on solution implementation.
Associated Manager /Senior Technical Lead
Accenture
Chennai/Bangalore/Pune
07.2008 - 02.2018
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Investigated system issues and implemented resolutions to reduce downtime.
- Defined parameters for API and data acquisitions.
- Managed large development teams (using waterfall & agile model with DevOps) supporting functional requirements, functional / technical design, build, test, training, business process design, and change management activities, DevOps, process/Defect management Jira.
- Managed around 35 application under Customer service bundles with 30 team members.
Advisory System Analyst
IBM India Pvt ltd
Bangalore
12.2005 - 06.2008
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Managed and coordinated all activities necessary to detect, analyze and initiate resolution of problems using Root Cause Analysis (RCA) methodologies. Identify and raise risks and issues proactively.
- Manage around 10 team members
System Analysist
TSC Dubai
Dubai
09.2003 - 12.2005
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems & databases and recommended enhancements to solve business needs.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implemented new processes.
- Worked as Designer / developer, Support (Level 2/Level 3) and CRM Application Functional Consultant.
- Worked with Cross-functional teams, identifying business requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor thereby increased customer satisfaction.
- Increased customer satisfaction by resolving issues
Education
MBA - System Information
MKU
Chennai 06.2000 - 07.2002
Bachelor of Engineering - Mechanical Engineering
Karnatak University
AEC Bhatkal 06.1994 - 07.1998
Directorate of School Education -
TNHSC
Chennai 06.1988 - 01.1994
Skills
Vlocity Healthcare Express(Provider Network Management) & CMT
Salesforce - Sales/ Service/ B2B Community/ Consumer Goods Product/ Health Cloud / Telco(CMT)
Financial Cloud , Public Sector & Insurance
UI Development / Scripting skills/Cloud services
Systems Engineering / Redesigning system architecture
Technical Architecture Design and Technical Analysis
Certification
Salesforce ADM201
Timeline
Senior Technical Architect
ITC InfoTech
05.2018 - Current
Associated Manager /Senior Technical Lead
Accenture
07.2008 - 02.2018
Advisory System Analyst
IBM India Pvt ltd
12.2005 - 06.2008
System Analysist
TSC Dubai
09.2003 - 12.2005
MBA - System Information
MKU
06.2000 - 07.2002
Bachelor of Engineering - Mechanical Engineering
Karnatak University
06.1994 - 07.1998
Directorate of School Education -
TNHSC
06.1988 - 01.1994
Additional Information
Domain Skills
- Communication (Telco)
- Healthcare
- Public Sector
- Retail/Consumer Goods
- Financial Services
Process Skills
- Waterfall & Agile model
- Process GAP analysis
- Process Re-engineering
- Discoveries
Other Skills
- Customer proposals
- Pre-Sales Activities
- Fit Gap Analysis
- Discoveries
Major Work Assignments / Projects
- Fairview (Healthcare -Provider Network Management) -Salesforce/Vlocity Express
- BAT (B2B Community) , BAT Leaf - Retail - Salesforce/Anaplan
- Verizon (VBM, Thinair) - Vlocity CMT - Telco - Salesforce/Vlocity CMT & CPQ
- Health Care Service Cooperation (HCSC) - Healthcare - CRM Siebel/Salesforce
- Telstar - Telco - CRM Siebel/Salesforce
- Telnor - Salesforce Lightning
- Celcom Malaysia - Telco - CRM Siebel
- Orange - CIMA - Telco - - CRM Siebel
- Poland Telecom(CDMA) - Telco - CRM Siebel
- Portugal Telecom - Telco - CRM Siebel
- StarHub - CRM Siebel
- AT&T - CRM Siebel
Personal Information
Passport Information
- Citizenship Country: India
- Passport Number: T0731121
- Expiry Date: 24/01/2029
Valid Visa Information
- Visa/Work Permit for Country : USA
- Type of Visa/Work Permit : B1
- Visa/Work Permit Valid till : 29-Aug-2025.