Karella Satya Chetan
Hyderabad
Summary
Results-driven professional with over 2 years of experience in operations and client management at HSBC, Wealth and Personal Banking. Recently completed a Product Manager Fellowship from Next Leap and a Post Graduate Program in Business Analysis, equipping me with expertise in product lifecycle management, Agile methodologies, and user research. Proficient in process optimization, stakeholder collaboration, and data-driven decision-making. Adept at leveraging operational expertise and product management skills to deliver innovative, user-centric solutions that drive business growth and enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service and Operations Executive
HSBC
Hyderabad
11.2022 - Current
Wealth and Personal Banking → Insurance Payments
- Enhanced Operational Efficiency – Streamlined insurance processes through automation (RPA), reducing turnaround time and improving overall efficiency by 12%.
- Cross-Functional Collaboration – Worked closely with RPA, Business, and Operations teams to implement process improvements, ensuring seamless service delivery and regulatory compliance.
- Data-Driven Insights – Analyzed customer data and feedback to identify pain points, provided actionable recommendations, and leveraged analytics tools to generate reports for senior management.
- Workflow & Documentation Management – Managed end-to-end operational workflows, minimized risk exposure, and maintained detailed documentation to support knowledge sharing and onboarding efficiency.
Education
Bachelor of Technology - Mechanical Engineering
Srinivasa Institute of Engineering And Technology
Cheyyeru, Andhra Pradesh08.2021
Intermediate - MPC
Aditya Junior College
Mandapeta, Andhra Pradesh05.2017
Secondary School Certificate -
Sri Siddhartha School
Ravulapalem, Andhra Pradesh05.2015
Skills
- Product Lifecycle Management
- Agile & Scrum Methodologies
- User Research & Persona Development
- Process Optimization & Workflow Management
- Data Analysis & KPI Tracking
- Stakeholder Collaboration & Communication
- Wireframing & Prototyping
- Go-to-Market Strategy & Roadmap Planning
- Product Management Tools: JIRA, Confluence, Figma, Whimsical, Trello
- Data Analysis Tools: SQL, Tableau, Excel, Python Basics
- Product Skills:
- A/B testing
- Feature prioritization
- Strategic planning
- Customer segmentation
Certification
- Master's Program - Business Analyst, Simplilearn in collaboration with IBM, 2023
- Product Manager Fellowship – Next Leap (2024)
Accomplishments
- Improved operational efficiency by 3.6% through process optimization and automation.
- Enhanced customer satisfaction by identifying and resolving pain points in operational workflows.
- Delivered a Spotify project during the Next Leap Fellowship, achieving 20% increase in listening time.
- Collaborated with cross-functional teams to deliver Automation Works.
Timeline
Customer Service and Operations Executive
HSBC
11.2022 - Current
Bachelor of Technology - Mechanical Engineering
Srinivasa Institute of Engineering And Technology
Intermediate - MPC
Aditya Junior College
Secondary School Certificate -
Sri Siddhartha School
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