Karen Harris
Lafayette
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities in a organized and resourceful approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Ball Eggleston PC
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Answered and directed calls using multi-line switchboard.
- Filed documents with courts on behalf of attorney.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Membership Representative I
Industrial Federal Credit Union
10.2018 - 08.2021
- Perform transactions to serve members by receiving or paying out funds with a high degree of accuracy
- Greet and welcome members and visitors to the Credit Union in a professional manner
- Provide prompt, efficient and accurate service in the processing of transactions
- Provide in-person and by telephone, general and specific service-related information concerning the services or policies of the company
- Respond to email or other electronic requests submitted by members
- Respond to members' requests, problems, and complaints and/or direct then to the appropriate person for specific information and assistance
- Open new accounts, and service existing accounts
- Set up new account files and provide members with all the necessary information for membership
- Promote products and services based on the members needs
- Handle the transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members
- Process member mail transactions, mail receipts and checks to members as indicated by policy and procedure
- Research accounts for deposit, withdrawal, and loan-payment discrepancies
- Assist members in balancing their accounts
- Assist members with the proper completion of payroll deduction and direct deposit cards
- Assist members in opening, closing and or withdrawal transactions from their individual retirement accounts
- Carry out other such duties as may be assigned or requested.
Teller
Industrial Federal Credit Union
04.2018 - 10.2018
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records
- Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances
- Assist with mail and or email transactions when available
- Maintain an up-to-date and comprehensive knowledge on all products and services that are handled or promoted by teller
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures
- Promote and refer services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking and money orders
- Receive mortgage, consumer loan and other payments and ensure the payments match balances due
- Enter payments into computer and generate receipts
- Count, check and package coin and currency via the Brinks shipment as required
- Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet
- Research and resolve any discrepancies
- Report any discrepancies to the supervisor necessary
- Ensure that the teller station is properly stocked and organized with forms, supplies and brochures
- Report malfunctions of teller terminals and other equipment used at the teller station.
Lead Sales Associate
Merrell's Furniture 1
01.2015 - 04.2018
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Trained new sale associates when hired on
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Verified that all customers received receipts for their purchases
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses.
Receptionist
Candlewood Suites
10.2015 - 08.2016
- Answered and quickly redirected calls
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office.
Receptionist
Carribbean Mist Tanning & Spa
04.2015 - 10.2015
- Managed office supplies, vendors, organization, and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors and vendors
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee
- Scheduled appointments to employers according to their schedule book.
Receptionist
The Hairspa
01.2015 - 04.2015
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Organized all new hire, security and temporary paperwork
- Compiled company information and related material and distributed it to candidates
- Managed office supplies, vendors, organization, and upkeep.
Shift Manager
Dollar General
02.2012 - 11.2014
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
- Trained staff on operating procedures and company services
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals.
Education
High School Diploma -
Benton Central Jr Sr High School
Oxford, IN06.2011
Skills
- Receptionist (10years)
- Sales Management (7 years)
- Customer Service (10 years)
- Computer Skills (10 years)
- Phone Etiquette (10 years)
- Computer knowledge
- Organized
- Excellent communication skills
- Cash flow management
- Articulate and well-spoken
- Quick learner
- Strong client relations
- Accurate and detailed
- Creative & responsive problem solver
- Excellent planner and coordinator
- Works well under pressure
- Multi-line phone proficiency
- Critical thinker
Certification
- CNP - Certified Notary Public
Commission Number: NP0742805
August 2022- August 2030
Timeline
Receptionist
Ball Eggleston PC
08.2021 - Current
Membership Representative I
Industrial Federal Credit Union
10.2018 - 08.2021
Teller
Industrial Federal Credit Union
04.2018 - 10.2018
Receptionist
Candlewood Suites
10.2015 - 08.2016
Receptionist
Carribbean Mist Tanning & Spa
04.2015 - 10.2015
Lead Sales Associate
Merrell's Furniture 1
01.2015 - 04.2018
Receptionist
The Hairspa
01.2015 - 04.2015
Shift Manager
Dollar General
02.2012 - 11.2014
High School Diploma -
Benton Central Jr Sr High School
- CNP - Certified Notary Public
Commission Number: NP0742805
August 2022- August 2030
Similar Profiles
Cindy DavisCindy Davis
Billing Specialist at Eggleston And EgglestonBilling Specialist at Eggleston And Eggleston
Susan MunozSusan Munoz
Child Care Counselor at Eggleston Youth CenterChild Care Counselor at Eggleston Youth Center
Sophia EgglestonSophia Eggleston
Housekeeper at Marne EgglestonHousekeeper at Marne Eggleston