Karen Harris
Lafayette
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities in a organized and resourceful approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Ball Eggleston PC
2021.08 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Answered and directed calls using multi-line switchboard.
- Filed documents with courts on behalf of attorney.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Screened telephone calls and forwarded to appropriate departments.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Membership Representative I
Industrial Federal Credit Union
2018.10 - 2021.08
- Perform transactions to serve members by receiving or paying out funds with a high degree of accuracy
- Greet and welcome members and visitors to the Credit Union in a professional manner
- Provide prompt, efficient and accurate service in the processing of transactions
- Provide in-person and by telephone, general and specific service-related information concerning the services or policies of the company
- Respond to email or other electronic requests submitted by members
- Respond to members' requests, problems, and complaints and/or direct then to the appropriate person for specific information and assistance
- Open new accounts, and service existing accounts
- Set up new account files and provide members with all the necessary information for membership
- Promote products and services based on the members needs
- Handle the transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members
- Process member mail transactions, mail receipts and checks to members as indicated by policy and procedure
- Research accounts for deposit, withdrawal, and loan-payment discrepancies
- Assist members in balancing their accounts
- Assist members with the proper completion of payroll deduction and direct deposit cards
- Assist members in opening, closing and or withdrawal transactions from their individual retirement accounts
- Carry out other such duties as may be assigned or requested.
Teller
Industrial Federal Credit Union
2018.04 - 2018.10
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records
- Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances
- Assist with mail and or email transactions when available
- Maintain an up-to-date and comprehensive knowledge on all products and services that are handled or promoted by teller
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures
- Promote and refer services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking and money orders
- Receive mortgage, consumer loan and other payments and ensure the payments match balances due
- Enter payments into computer and generate receipts
- Count, check and package coin and currency via the Brinks shipment as required
- Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet
- Research and resolve any discrepancies
- Report any discrepancies to the supervisor necessary
- Ensure that the teller station is properly stocked and organized with forms, supplies and brochures
- Report malfunctions of teller terminals and other equipment used at the teller station.
Lead Sales Associate
Merrell's Furniture 1
2015.01 - 2018.04
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Trained new sale associates when hired on
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Verified that all customers received receipts for their purchases
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses.
Receptionist
Candlewood Suites
2015.10 - 2016.08
- Answered and quickly redirected calls
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office.
Receptionist
Carribbean Mist Tanning & Spa
2015.04 - 2015.10
- Managed office supplies, vendors, organization, and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors and vendors
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee
- Scheduled appointments to employers according to their schedule book.
Receptionist
The Hairspa
2015.01 - 2015.04
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Organized all new hire, security and temporary paperwork
- Compiled company information and related material and distributed it to candidates
- Managed office supplies, vendors, organization, and upkeep.
Shift Manager
Dollar General
2012.02 - 2014.11
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
- Trained staff on operating procedures and company services
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Managed work flow to exceed quality service goals.
Education
High School Diploma -
Benton Central Jr Sr High School
Oxford, IN06.2011
Skills
- Receptionist (10+years)
- Sales Management (7 years)
- Customer Service (10+ years)
- Computer Skills (10+ years)
- Phone Etiquette (10+ years)
- Computer knowledge
- Organized
- Excellent communication skills
- Cash flow management
- Articulate and well-spoken
- Quick learner
- Strong client relations
- Accurate and detailed
- Creative & responsive problem solver
- Excellent planner and coordinator
- Works well under pressure
- Multi-line phone proficiency
- Critical thinker
Certification
- CNP - Certified Notary Public
Commission Number: NP0742805
August 2022- August 2030
Timeline
Receptionist
Ball Eggleston PC
2021.08 - Current
Membership Representative I
Industrial Federal Credit Union
2018.10 - 2021.08
Teller
Industrial Federal Credit Union
2018.04 - 2018.10
Receptionist
Candlewood Suites
2015.10 - 2016.08
Receptionist
Carribbean Mist Tanning & Spa
2015.04 - 2015.10
Lead Sales Associate
Merrell's Furniture 1
2015.01 - 2018.04
Receptionist
The Hairspa
2015.01 - 2015.04
Shift Manager
Dollar General
2012.02 - 2014.11
High School Diploma -
Benton Central Jr Sr High School
- CNP - Certified Notary Public
Commission Number: NP0742805
August 2022- August 2030
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