Karen Hilderbrand
Shoals
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Case Manager
Families Forever
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Lead Youth Mentoring Program in schools
- Maintained communication documentation with probation
- Engaged families in a new mentoring program in the school with proven positive outcomes.
- Event planning and marketing
Health Coach / Case Manager
Centerstone
05.2017 - 11.2019
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Provided life skills training, care management and structure interventions to assist clients with gaining access to resources to improve quality of life.
Case Manager / Rehab Specialist
Centerstone
11.2013 - 05.2016
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
No Degree - Psychology
Vincennes University
Vincennes, INNo Degree - Nursing / CNA
Ivy Tech Community College of Indiana
Bloomington, IN05.2022
Skills
- Case Needs Assessment
- Patient support
- Home Visits and Inspections
- Patient Assessment
- Individualized counseling
Timeline
Case Manager
Families Forever
11.2023 - Current
Health Coach / Case Manager
Centerstone
05.2017 - 11.2019
Case Manager / Rehab Specialist
Centerstone
11.2013 - 05.2016
No Degree - Psychology
Vincennes University
No Degree - Nursing / CNA
Ivy Tech Community College of Indiana
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