Summary
Overview
Work History
Education
Skills
Timeline
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Karen Julia Aitkins

Noida

Summary

Detail-oriented and results-driven Associate Account Manager with over 5 years of experience in advertising, translation, and customer experience sectors. Skilled in handling intricate, fast-paced projects, overseeing cross-functional teams of 100+ freelancers, and optimizing operational efficiency. Recognized for outstanding communication skills, problem-solving abilities, and a hands-on approach in diverse creative and process-oriented settings. Eager to tackle fresh challenges in various industries and roles related to client engagement, operations, and personnel supervision.

Overview

7
7
years of professional experience

Work History

Associate Account Manager

Magnon eg+ India
09.2021 - Current
  • Managed key client relationships and ensured timely delivery across multilingual advertising projects for Fortune 100 brands.
  • Led operations across in-house teams, vendors, and a pool of 100+ freelancers.
  • Created and tracked project quotes, pricing, and profitability metrics.
  • Implemented process efficiencies using Excel-based trackers and Google Suite.
  • Coordinated with external vendors to optimize delivery timelines and budget adherence.
  • Played a pivotal role in project planning, execution, and continuous improvement.

Customer Service Delegate

Reliance Brands Ltd
01.2020 - 09.2020
  • Delivered premium customer support aligned with luxury retail standards.
  • Prepared and reconciled daily sales, stock, and cash reports.
  • Facilitated onboarding and training of new team members on brand and service guidelines.
  • Handled feedback resolution and coordinated with backend for online orders.

Customer Service Executive

Zomato Gold
01.2018 - 01.2019
  • Resolved customer and restaurant partner issues through calls and emails.
  • Supported onboarding and account management of restaurant partners.
  • Addressed payment queries and ensured a smooth customer experience.

Education

B.A. (Hons.) -

Psychology
01.2023

Hairdressing Certification - London

Toni & Guy
01.2019

ICSE & ISC (10+2) - undefined

The Frank Anthony Public School
01.2016

Skills

  • Account & Client Management
  • Operational Process Optimization
  • Cross-Functional Team Leadership
  • Vendor Management & Negotiation
  • Proposal & Quote Development
  • Project Delivery Under Tight Deadlines
  • Microsoft Office & Google Workspace
  • Excel/Google Sheets Expertise

Timeline

Associate Account Manager

Magnon eg+ India
09.2021 - Current

Customer Service Delegate

Reliance Brands Ltd
01.2020 - 09.2020

Customer Service Executive

Zomato Gold
01.2018 - 01.2019

Hairdressing Certification - London

Toni & Guy

ICSE & ISC (10+2) - undefined

The Frank Anthony Public School

B.A. (Hons.) -

Psychology

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Karen Julia Aitkins