Karen Reyna
Fort Wayne
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Waitress
Cebolla's Mexican Grill
06.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Representative
Gt Independence
08.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Angola High School
Angola, IN05-2014
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- Fluent bilingualism
- Flexibility and adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Gt Independence
08.2023 - 09.2024
Waitress
Cebolla's Mexican Grill
06.2018 - Current
High School Diploma -
Angola High School
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