Karen Thompson
Bluffton
Summary
Detail-oriented Jail Commander with extensive experience in staff training, documentation, and complex problem-solving. Expertise in managing operations and ensuring compliance with federal and state laws to enhance inmate welfare and safety.
Overview
39
39
years of professional experience
Work History
Jail Commander/Matron/Administrative Assistant
Wells County Sheriff Office
Bluffton, IN
10.1997 - Current
- Knowledge of numerous federal, state, and county laws as they relate to county and DOC inmates rights and freedoms and the consequences that could result if laws are not followed.
- Familiar with principles and practices of modern penology.
- Update standard operating procedures, jail employee handbooks and the inmate rules and regulations.
- Accurately prepares all DOC and Federal Inmate billing for per diem and medical ensuring that proper payment is made.
- Plan, organize, and schedule staff training, certification, and meetings.
- Write intelligible, complete, and concise evaluations, reports, and procedures.
- Ensure inmate grievances and requests are acknowledged and dealt with accordingly.
- Create schedules and maintain required employee coverage as needed for security and safety within the jail.
- Keep accurate payroll records
- Maintain the welfare of the prisoners as it pertains to support services including medical, dental, food, sanitation, clothing, discipline, maintenance, and records as required by law.
- Records Management system administrator.
- Order and maintain MSDS sheets on all chemicals using in the Jail
- Order all items for day to day operations of the jail
- Prepare a detailed report of all monies spent out of Commissary fund.
- Accounts payable for the Sheriff's Office, Jail and Commissary funds.
- Report all monies collected in the Sheriff's fund to the Treasurer and Auditor.
- Maintain an accurate balance of all accounts.
Phlebotomist/Patient Service Representative
Caylor Nickel Clinic
Bluffton, IN
01.1990 - 10.1997
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and adherence to protocols.
- Maintained accurate records of patient information and sample handling for compliance with regulatory standards.
- Educated patients on procedures, addressing concerns to enhance their understanding and cooperation during blood draws.
- Collaborated with laboratory staff to ensure timely processing of specimens, improving overall workflow efficiency.
- Ensured accurate labeling and handling of specimens for laboratory processing.
- Streamlined check-in processes, enhancing workflow efficiency for front desk operations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
Bank Teller
Farmers and Merchants Bank
Bluffton, IN
01.1988 - 01.1990
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Maintained comprehensive knowledge of banking products, assisting customers with informed decisions.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Trained new tellers on operational procedures, promoting consistency and efficiency within the team.
Education
High School Diploma -
Bluffton High School
BlufftonSkills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Performance evaluations
- Budget control
Timeline
Jail Commander/Matron/Administrative Assistant
Wells County Sheriff Office
10.1997 - Current
Phlebotomist/Patient Service Representative
Caylor Nickel Clinic
01.1990 - 10.1997
Bank Teller
Farmers and Merchants Bank
01.1988 - 01.1990
High School Diploma -
Bluffton High School