Karen Vaxter

Secretary/Coordinator/Tech

Baptist Health Floyd

07.2015 - Current

Handled incoming calls professionally while directing callers to appropriate personnel quickly.
Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Maintained accurate client records by updating database information regularly.
Oversaw appointment scheduling and itinerary coordination for patients.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.