Karen Maria Rodrigues
Mumbai
Summary
Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships. Well-organized professional equipped with varied experience in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Receptionist
Apollo Ship Chandlers – Cordelia Cruise
1 2023 - Current
- Successfully completed two contracts and currently working on my third. I have also worked as a reliving Jr. Purser during my tenure. Additionally, I have a nomination for Best Employee of the Month honor.
- Assist guests with onboard accounts, accepting deposit payments, and issuing refunds of remaining balances at the end of cruise.
- Handle and provide foreign exchange service to guests
- Record and receive lost property
- Perform side duties as assigned by guest relations manager and senior Receptionist
- Liaise with onboard departments to meet guests’ special request.
Jr Purser
Apollo Ship Chandlers – Cordelia Cruise
- Assisting Crew Purser in completion of crew documents, updating crew administration system, and issuing crew cards
- Prepare pre-arrival documents, as well as arrival and departure documents
- Assist with immigration inspections as required
- Communicate with Agents for any follow up request regarding documents needed for ship clearance.
Customer Service Representative
Gallagher
02.2021 - 12.2020
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic, and professional attitude towards customers at all time
- To check payment status and assist providers with payment information.
Senior Associate Ops
WNS
12.2018 - 09.2020
- Co-ordinate with Third party Insurers/ Third party to collect cost of repairs paid for the damage of our client’s vehicle
- Contact and implement payment schedules and terms
- Assist the company to take legal action against at fault Third party insurers/ Third party disputing liability by providing necessary information
- Monitoring incoming and outgoing payments processed through company platform.
Buffet Attendant
Global Cruise lines
04.2016 - 11.2016
- Stock clean plates, glasses, and utensils to foster a sanitary environment and reduce risk
- Improved guest comfort and satisfaction through personalized service and support
- Replaced hot and cold food table and stocked beverage dispensers, plates, utensils, and ice supplies
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check-out times.
Crew Restaurant Stewardess
Costa Cruises
05.2014 - 01.2015
- Filled out daily shift log to record the amount of food prepared, used, and leftover
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
- Stock clean plates, glasses, and utensils to foster sanitary environment and reduce risk
- I backed up servers by setting up trays and completing some food deliveries.
Logistics Co-Ordinator
Fleet Maritime Service India.
01.2011 - 10.2013
- Generate joiner information from MAPS
- Ensure that timely information is sent to the joining crew to enable them to embark
- Attend and respond to queries relating to crew changes
- Update crew information on database (MAPS)
- Send joining instructions to crew members signing on via email which includes employment contracts, tickets, and other documents
- Generate travel requests when required in a timely manner to ensure tickets booked are issued to crew members
- Generate contracts and other relevant joining information for crew members
- Attend to any queries from crew relating to their leaving or joining dates, re- rates etc
- Inform the assistant manager of any shortages or unavailability of crew to replace.
Education
SSC -
Don Bosco High School
HSC -
St. Andrews - Mumbai
Bachelor of Arts - undefined
University of Mumbai - Mumbai
Skills
Resco
MS office- Word
Excel
Power Point
Outlook
Teams
Certification
STCW: BST/STDSD
Timeline
Customer Service Representative
Gallagher
02.2021 - 12.2020
Senior Associate Ops
WNS
12.2018 - 09.2020
Buffet Attendant
Global Cruise lines
04.2016 - 11.2016
Crew Restaurant Stewardess
Costa Cruises
05.2014 - 01.2015
Logistics Co-Ordinator
Fleet Maritime Service India.
01.2011 - 10.2013
Receptionist
Apollo Ship Chandlers – Cordelia Cruise
1 2023 - Current
Jr Purser
Apollo Ship Chandlers – Cordelia Cruise
SSC -
Don Bosco High School
HSC -
St. Andrews - Mumbai
Bachelor of Arts - undefined
University of Mumbai - Mumbai
STCW: BST/STDSD
Passenger Ship Familiarization (PSF)
Crowd and Crisis Management
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