Karinna Hedrick
Indianapolis
Summary
Enter into a well-recognized and growing company with challenging and rewarding positions in Healthcare, Customer Service or Social Work Professional, which allows me to put my multiple skills to use while allowing Room for growth.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Caregiver
Anointed Touch
Indianapolis
06.2025 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Accompanied clients to social events such as movies or plays.
Medical Assistant
Indiana Comprehensive Treatment Center
Indianapolis
03.2024 - 06.2024
- Company Overview: Acadia Healthcare
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Labeled specimen containers with patient information accurately and legibly.
- Conducted quality control checks on equipment regularly.
- Processed specimens to ensure accurate results.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted in training new employees on proper phlebotomy techniques.
- Interacted with patients to gather and record data prior to blood draws.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Acadia Healthcare
Medical Assistant
Community Health Network
Indianapolis
10.2023 - 02.2024
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Medical Assistant
Indiana University Health Physicians
Indianapolis
08.2022 - 09.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Community Health Worker
Professional Management Services
Indianapolis
08.2021 - 08.2022
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Conducted home visits to assess the health needs of patients and their families.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
State Eligibility Consultant
FSSA
Indianapolis
12.2017 - 08.2021
- Determine whether or not applicants for various programs meet the necessary qualifications.
- Work with government aid, especially in the health care industry, like Medicare or Medicaid.
- The job involves fact checking, record keeping, and advocacy on behalf of their clients.
Family Case Manager
DCS
Indianapolis
07.2012 - 08.2019
- The purpose of the Family Case Manager position is to protect children from abuse and neglect, maintain or reunify families whenever possible and locate a permanent home or independent living when needed for children unable to be reunited with their families.
Cashier
CVS Pharmacy
Indianapolis
07.2004 - 08.2011
- Ringing up purchases, processing payments, handling customer issues, and answering questions about products, policies and services.
Education
Master of Science - Healthcare Administration
South University
Savannah, GA 08.2024 - 08.2025
Business Management -
Grace College
Winona Lake, INHealthcare Support -
Ivy Tech Community College
Indianapolis, IN 10.2013 - 06.2014
Medical assisting -
Ivy Tech Community College
Indianapolis, IN 08.2009 - 06.2012
General Studies -
Decatur Central High School
Indianapolis, IN 08.1995 - 06.1999
South University Savannah
GASkills
- Administrative & clerical
- Microsoft Outlook
- Customer service
- PowerPoint
- Data entry
- Word
- Patient care
- Schedule appointments
- Phlebotomy
- CPR
- Scheduling
- EKG
- Answer phones
- Medical terminology
- Excel
- Microsoft Office
- Website/event coordinator
- Interviewing for Health Coverage & Cash Assistance
- Data Entry
- Patient-Focused Care
- Patient Scheduling
- Case Management
- Documentation and Recordkeeping
- Medical Records Management
- Understands Medical Procedures
- Medical Terminology Knowledge
- Patient Relations
- Sterile Technique
- Vital Sign Monitors
- Restocking Lab Supplies
- Understanding of Medical Laws
References
- Brent Lankford, Field Training Manager, CVS Pharmacy, 317-412-6792, 401-216-0216, Hansel.Lankford@CVSHealth.com
- Mary Merkel, Adj. Professor Human Anatomy, 317-753-7131, Mmerkel@ivytech.edu
- Shawntoya Jennings, State Eligibility Manager, 317-671-1569, Shawntoya.jennings@fssa.in.gov
- Rodnie Bryant, RAPT Coordinator Supervisor, 317-800-8447, Rodnie.bryant@dcs.in.gov
- Danielle Cave, Family Case Manager Supervisor, 317-696-4010, Danielle.cave@dcs.in.gov
Activities
- Honors Society - This designates you as an accomplished student, and opens up the doors to exclusive partnerships, networking and scholarship opportunities.
- Member, Alumni Association
Timeline
Caregiver
Anointed Touch
06.2025 - Current
Master of Science - Healthcare Administration
South University
08.2024 - 08.2025
Medical Assistant
Indiana Comprehensive Treatment Center
03.2024 - 06.2024
Medical Assistant
Community Health Network
10.2023 - 02.2024
Medical Assistant
Indiana University Health Physicians
08.2022 - 09.2023
Community Health Worker
Professional Management Services
08.2021 - 08.2022
State Eligibility Consultant
FSSA
12.2017 - 08.2021
Healthcare Support -
Ivy Tech Community College
10.2013 - 06.2014
Family Case Manager
DCS
07.2012 - 08.2019
Medical assisting -
Ivy Tech Community College
08.2009 - 06.2012
Cashier
CVS Pharmacy
07.2004 - 08.2011
General Studies -
Decatur Central High School
08.1995 - 06.1999
Business Management -
Grace College
South University Savannah
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