Karisha Anderson
Elizabeth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Rate and Audit Specialist
Mercer Transportation
04.2023 - Current
- Collaborated with agents to ensure accurate billing information and minimize disputes.
- Supported customer inquiries regarding their billing statements, resolving issues promptly.
- Resolved billing disputes for enhanced customer satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Maintained accurate billing by invoicing accounts correctly.
- Reduced billing disputes with thorough invoice review and prompt customer communication.
- Worked with multiple departments to check proper billing information.
- Facilitated Cultural Orientation.
Claims Investigator
Mercer Transportation Co
05.2018 - 04.2023
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Reviewed new files to determine current status of injury claim and to develop plan of action
- Followed up with insured individuals regarding premium and deductibles payments
- Analyzed information gathered by investigation and report findings and recommendations
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
- Examined claims forms and other records to determine insurance coverage
- Investigated and assessed damage to property and reviewed property damage estimates
- Maintained contact with claimants and attorneys to determine treatment status
- Negotiated settlement agreements to resolve disputes
- Handled face-to-face interactions with owner operators during and after the onboarding process.
Truck Inspector
Mercer Transportation
11.2015 - 05.2018
- Upheld codes and regulations governing materials, processes, and procedures
- Performed inspections of vehicles and equipment to check for compliance, safety, tampering and evidence of illegal activities
- Prepared reports detailing findings of inspections, investigations, and tests
- Consistently met or exceeded performance targets set forth by management, demonstrating a strong commitment to quality workmanship.
- Ensured compliance with federal regulations through meticulous documentation of inspection findings.
- Maintained accurate records of all inspections completed, facilitating quick retrieval of information when needed for decision-making purposes or external audits.
MPACT Coordinator
Mercer Transportation
02.2014 - 11.2015
- Composed effective accounting reports summarizing accounts payable data
- Posted receipts to appropriate general ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Researched and resolved accounts payable discrepancies
- Reconciled vendor statements and handled payment complaints or discrepancies
- Reviewed all expense reports for accuracy and proper expense disclosure
- Recommended loan approvals and denials based on customer loan application reviews
- Originated, reviewed, processed, closed and administered customer loan proposals
Pharmacy Technician
Walgreen's
10.2011 - 02.2014
- Properly filled and dispensed an average of 300 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Managed supply procurement and management processes
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Managed drug and supply inventories
Office Supervisor
Corydon Stone & Asphalt
03.2003 - 11.2009
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Reduced operational costs through careful budget management and resource allocation.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Composed effective accounting reports summarizing accounts payable data.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created daily and weekly cash reports for accounting management.
Education
Bachelor of Arts - Business Administration And Management
Western Governors University
Salt Lake City, UT02.2023
High School Diploma - undefined
Corydon Central High School
Corydon, IN2002
Skills
- Continuous Improvement Mindset
- Motivated self-starter
- Data entry specialist
- Committed to quality assurance
- HIPAA Regulations
- Insurance billing expert
- Inventory maintenance system
- Highly motivated
- Industry-Specific Knowledge
- Microsoft Excel proficiency
- Documentation Review
- Time Management
Certification
WGU Certificate: Leadership
WGU Certificate: Strategic Thinking & Innovation
WGU Certificate: Management
WGU Certificate: Micro-Credential in Applied Business Skills
WGU Certificate: Micro-Credential in Business Essentials
Timeline
Rate and Audit Specialist
Mercer Transportation
04.2023 - Current
Claims Investigator
Mercer Transportation Co
05.2018 - 04.2023
Truck Inspector
Mercer Transportation
11.2015 - 05.2018
MPACT Coordinator
Mercer Transportation
02.2014 - 11.2015
Pharmacy Technician
Walgreen's
10.2011 - 02.2014
Office Supervisor
Corydon Stone & Asphalt
03.2003 - 11.2009
Bachelor of Arts - Business Administration And Management
Western Governors University
High School Diploma - undefined
Corydon Central High School
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