KARISHMA ANAND
Bangkok
Summary
Experienced luxury retail professional with extensive expertise in client relationship management, premium customer service, and high-value customization. Skilled in advising high-net-worth clientele, managing detailed special orders, and maintaining seamless communication across sales, design, and production teams. Adept at delivering refined, hospitality-driven service that aligns with global luxury brand standards.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
Deputy CRM & Customization Specialist
House of Anita Dongre
2019 - 2023
- Managed premium bridal & couture clients, delivering luxury service throughout trials, fittings, and purchase cycles.
- Coordinated over 100+ personalized bridal and couture orders with production and logistics teams.
- Advised clients on silhouettes, colours, embroideries and customization options.
- Ensured accuracy in measurements, alterations, and bespoke detailing.
- Maintained CRM records, follow-ups, delivery timelines, and after-sales communication.
- Supported high-profile events including Vogue Wedding Show and private trunk shows.
CRM & Customization Consultant
House of Anita Dongre
2016 - 2017
- Advised clients on trends, styling and custom couture requirements.
- Handled VIP clientele during Couture Week & Vogue Show 2016.
- Coordinated production approvals and ensured timely customizations.
Freelance Styling & Brand Consulting
Globosport
Mumbai
09.2015 - 01.2016
- Styled Lara Dutta for King Koil mattress advertisement campaign.
- Collaborated with Arjun Khanna to style Singleton Selections event.
- Managed brand endorsements, appearance schedules, and contracts for Lara Dutta.
Senior Fashion Stylist & Customer Service Representative
Vanity Homme
2016 - 2016
- Provided premium menswear styling for high-end clients.
- Assisted celebrity stylists for TOIFA (Times of India Film Awards) red carpet.
- Designed menswear for exhibitions including StyleCracker Borough.
- Maintained CRM database to strengthen client relationships.
Fashion Merchandising & Studio Management
Megha & Amit Sanger (MSAS)
2013 - 2015
- Developed new apparel and embroidery collections aligned with luxury market trends.
- Presented collections for multi-designer stores.
- Coordinated with production teams for timelines and quality control.
Fashion Designer & Merchandiser Intern
Fresh Clothing / Vulture Creek
2012 - 2013
- Conducted market research & created menswear/womenswear collections.
- Managed forecasting, sampling, QC, and stock management.
Ticketing Agent
Singapore Airlines (via Wipro)
Pune
2011 - 2012
Survey Research Analyst
WNS
Pune
2009 - 2011
Advertising Copywriting Intern
Adbulls Advertising
01.2009
Education
B.Des - Fashion Communication
Symbiosis Institute of Design
Viman Nagar, Pune, India01-2009
Skills
- Luxury clienteling and customer experience
- High-value sales support
- CRM management
- Custom order coordination
- VIP client handling
- Retail operations support
- Communication and follow-ups
- POS and ERP knowledge
- Merchandising support
- Trend awareness and styling
Certification
- Ticketing & Reservations Certification, Singapore Airlines & Wipro
- Trainer Certification (Training the Trainer), Wipro
- Dyeing, Printing & Weaving, Fabric & Textile Workshops
- Pattern Making & Textile Studies, Chennai
- Backstage Work, CMAI (Clothing Manufacturing Association of India)
Additional Courses And Interests
- Advanced Pottery & Ceramic Arts, School of Ceramics & Pottery
- Thai Language Studies (Basic), New Allianz Language School
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Punjabi
Elementary (A2)
A2
Thai
Beginner
A1
Timeline
Freelance Styling & Brand Consulting
Globosport
09.2015 - 01.2016
Advertising Copywriting Intern
Adbulls Advertising
01.2009
Deputy CRM & Customization Specialist
House of Anita Dongre
2019 - 2023
CRM & Customization Consultant
House of Anita Dongre
2016 - 2017
Senior Fashion Stylist & Customer Service Representative
Vanity Homme
2016 - 2016
Fashion Merchandising & Studio Management
Megha & Amit Sanger (MSAS)
2013 - 2015
Fashion Designer & Merchandiser Intern
Fresh Clothing / Vulture Creek
2012 - 2013
Ticketing Agent
Singapore Airlines (via Wipro)
2011 - 2012
Survey Research Analyst
WNS
2009 - 2011
B.Des - Fashion Communication
Symbiosis Institute of Design