KARISHMA ARORA

In this role, I was responsible for developing and executing Intelehealth's People & Culture strategy. I provided overall leadership and guidance to the People & Culture function by overseeing talent acquisition, induction, training, performance management, retention, leadership development and organizational culture.

Responsibilities Undertaken:

• Oversaw all HR and administrative activities to build and manage a multidisciplinary team thriving in an inclusive, open and remote work culture
• Built and designed from scratch all components of the HR function at Intelehealth including policies and SOPs for talent acquisition, induction, training, disciplinary action, performance management, retention, leadership development and organizational culture. Monitored key HR and recruitment metrics to keep improving the same.
• Was directly involved in growing of Intelehealth's team from a staff size of 4 to over 70 and in the recruitment and onboarding of these team members including leadership and core team members
• Created and executed Intelehealth's first volunteer program and raised over USD100,000 through the same: worked with 5 corporate partners for a period of 9 months and received over 5300 person hours of time equivalent to over USD 100,000
• Partnered with the management to articulate the cultural DNA of the organization as well as develop and execute plans for promotion of this organizational culture. Lead efforts of the HR team in creating a culture reflective of Intelehealth’s values in day-to-day behavior of team members
• Partnered with the CEO and departmental heads to create annual and quarterly recruitment plans and execute the entire recruitment cycle to identify top talent by building relationships with multiple recruitment channels for quick & smooth execution of recruitment.
• Partnered with departmental heads of programs, tech and finance departments to address day-to-day HR operations, keep a track of the staff pulse, operational issues and crisis management
• Executed performance management processes by organizing and conducting periodic check-ins, reviews and appraisals
• Lead efforts of the HR team in creating an exciting, cohesive and fulfilling employee experience from onboarding day to exit day
• Designed and managed Intelehealth’s health and well-being initiatives for team members
• Supported team members with appropriate resources in their professional development plans and organized trainings as required
• Created pay bands and an internal compensation benchmarking structure for appropriate budgeting and maintenance of pay equity within the organization
• Assisted and advised the CEO in all policy level decisions pertaining to HR and organizational strategy

In this role, I was second-in-command and responsible for overseeing the operations, procedures and efficiency of business of a growing start up non-profit. I co-founded and incorporated Telehealth Innovations Foundation the Indian non profit entity of Intelehealth.

Responsibilities Undertaken:

• Established processes to maintain control of diverse business operations and the work of executives under the departments: Technology, Project Implementation, Business Development & Finance
• Assisted the CEO in fundraising ventures and all other matters of importance while managing relationships with all funders/partners/vendors and contributed in raising over $50000 through individual donations and institutional partnerships
• Incorporated and co-founded Telehealth Innovations Foundation, Intelehealth's Indian entity and contributed to hiring and building of the entire team based in India
• Set comprehensive goals for performance and growth and handled all administrative and HR matters
• Conducted and organized team building activities to encourage and maximise performance and established initiatives to promote company culture and vision.
• Established fundamental organizational policies and supervised all non-profit compliances and finance activities
• Participated in creation of the organization’s overall strategic roadmap and impact evaluation

In this role, I was responsible for the implementation the School Adoption Project in 20 municipal schools, a CSR initiative of Capgemini, implemented by SSRVM Trust.

Responsibilities Undertaken:

• Coordinated and implemented the project in 20 municipal schools of Thane, Navi Mumbai and Pune
• Ensured implementation of all the activities and achievement of the project objectives as required by Capgemini
• Built and maintained relationships with over 120 teachers and various stakeholders on levels like school staff, members of SMCs, school children, corporate partner, municipal corporation authorities and vendors
• Ideated and developed training modules for project implementation
• Prepared and maintained of reports on a quarterly, bi-annual and annual basis
• Managed all program data i.e maintenance of relevant documents in soft copy format and activity photos
• Reported on the data management platform designed by Next Gen/Good Era for Capgemini.

In this role, I was responsible for the coordination of projects under the CSR Connect wing (Maharashtra) of the organization in areas of water conservation, sanitation and education.

Responsibilities Undertaken:

• Coordinated with team of 100+ field workers, conducting field visitations and strengthening partnerships
• Established connects with various internal stakeholders to create and streamline communication and reporting processes
• Coordinated with various project teams working on the above said areas, all over Maharashtra
• Created basic reporting templates for procurement of reports and information
• Prepared and maintained of basic reports on quarterly, bi-annual and annual basis
• Created strategic plans to turn leadership mandates into actionable project plans

In this role, I worked in the donor support wing for a fund raising project, Dharma Sthambha Yojana, at Vyakti Vikas Kendra India (Art of Living).

Responsibilities Undertaken:

• Created new donor leads through networking and tele-calling. Managed over 100 donor calls per day
• Extended donor support via calls/emails and addressing queries. Handled 20-30 cases per day
• Assisted in the internal systems for processing donations

In this role, I worked as a Marketing and Fundraising Trainee.

Responsibilities Undertaken:

• Created new donor leads and fixing up meetings with prospective partners/donors
• Assisted in fund-raising initiatives of the organization
• Assisted the Honorary Director in donor management by engaging with donors and in marketing initiatives by participating in presentations