Ms Office
Karishma Bhatia
Operations Executive
New Delhi
Summary
A detail-oriented professional with overall 4+ year of work experience . Experienced in maintaining compliance, increasing productivity and enhancing operations with a hands-on-style. Fast learner with the ability to solve complex problems quickly and efficiently in order to ensure company are operating in the best of their ability. Proficient in MS Excel and providing cross-training within teams.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Executive
Outleap Geebee Educational Services
Mumbai
03.2022 - Current
- Solving queries of branches and associates in regard to application process of universities in USA UK, Australia, Canada, Europe and Switzerland.
- Evaluating student profile and listing best program possibilities and suitable college option to them.
- Filling online/paper applications and submitting the application to overseas universities.
- Conducting meetings with associates to increase application flow and initiating more payments.
- Participated in weekly and monthly risk meetings with internal teams, providing updates on outstanding issues and resolutions, resulting in continuous process improvements.
Service Request Coordinator
British Telecom
Gurgaon
08.2021 - 01.2022
- Accountable for end to end timely management for Customer Complex Service Requests and keeping customer informed about the progress in request.
- Proactive Jeopardy management to ensure adherence of SLA.
- Design, costing and pricing and delivery and ensure timely and quality completion of those tasks.
Quality Controller
NIIT Limited
Gurgaon
06.2020 - 07.2021
- Evaluate operation performance with accuracy and compliance.
- Developed and maintained quality assurance procedures documentation.
- Preparing daily audit and defect report and providing feedback to teams leaders and managers to improve service time and quality while increasing productivity.
- Provided analytical, planning and coordination support on projects to stimulate and support enlightened decision making.
Clerical Marker
British Council
Noida
03.2019 - 03.2020
- Responsible for Assessment of Listening and Reading modules of English Proficiency Exam IELTS with Accuracy and Efficiency on a daily basis.
- Assessment of Onscreen and Offline scripts.
- Conducting investigation for the candidate’s result on hold with Enquiry On Result Team.
- Identifying quality issues and helping to fix them work with process owners and stakeholders to identify gaps in process. Build relationships with Key Stakeholders to ensure procedures are consistent.
- Effectively communicate and provide feedback on quality of work reviewed and contributing towards future SLAs.
Education
Bachelor of Commerce (Honours) - Commerce
Lakshmi Bai College
New Delhi 06.2013 - 06.2016
PGDBA - Human Resources Management
Symbiosis Centre For Distance Learning
Pune 06.2016 - 06.2018
Skills
Time Management
undefinedSoftware
Timeline
Operations Executive
Outleap Geebee Educational Services
03.2022 - Current
Service Request Coordinator
British Telecom
08.2021 - 01.2022
Quality Controller
NIIT Limited
06.2020 - 07.2021
Clerical Marker
British Council
03.2019 - 03.2020
PGDBA - Human Resources Management
Symbiosis Centre For Distance Learning
06.2016 - 06.2018
Bachelor of Commerce (Honours) - Commerce
Lakshmi Bai College
06.2013 - 06.2016
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