Karishma Jain

• Handling Customer Queries: Answering questions, providing information, and guiding customers through processes. Resolving Complaints: Addressing customer issues and finding effective solutions.

• Providing Product/Service Information: Explaining features, benefits, and pricing of products/services.

• Maintaining Customer Records: Ensuring accurate and up-to-date information is recorded.

• Following Up: Contacting customers to ensure satisfaction and resolve outstanding issues.

• Meeting Service Targets: Demonstrating the ability to handle a specific volume of calls or interactions within a given timeframe.

• Provided exceptional customer support to users across the U.S. via phone, chat, and email, addressing inquiries related to lending loans, credit, and money transfers.

• Guided customers through the loan application process, explaining eligibility criteria, loan terms, interest rates, and repayment options in a clear and concise manner.

• Managed and resolved support tickets generated within the tool, ensuring efficient handling of customer queries, and timely follow-ups for issue resolution.

• Assisted customers with international money transfers, troubleshooting issues such as delays, transaction failures, and payment processing errors.

• Identified and resolved technical issues related to loan applications, credit management, and money transfers, providing customers with step-by step guidance to ensure a seamless experience.

• Customer Service Associate at US, specializing in resolving customer queries related to products and services.

• Proficiently handled a high volume of inbound custom phone calls and chats.

• Demonstrated excellent active listening skills to fully understand customer concerns and needs.

• Provided accurate and detailed information about Verizon's products and services.

Successfully resolved customer issues, ensuring high levels of customer satisfaction

• Consistently met and exceeded cross-selling and upselling targets, increasing revenue.

• Collaborated with team members to share best practices and improve overall customer service.

• Maintained up-to-date knowledge of product offerings and promotion