Karishma Kakkar
Delhi,Delhi
Summary
Results-driven Talent Acquisition professional with 8 years of comprehensive experience in end-to-end hiring, stakeholder management, and team leadership. Proven expertise across multiple domains including Finance, Banking, Insurance, and BPO. Skilled in managing lateral and frontline hiring processes, delivering quality talent aligned with business goals. Adept at driving recruitment strategies, optimizing processes, and leading teams to exceed hiring targets in dynamic environments.
Overview
9
9
years of professional experience
Work History
Deputy Manager
Flexibility by AMS (Barclays)
06.2024 - 12.2024
- Led end-to-end hiring for voice and non-voice banking roles including Personal Banker , Customer Support Executive , Transaction Monitoring Analyst , and Back-office Operations .
- Collaborated with stakeholders to gather hiring requirements , define job specifications, and plan recruitment strategies for BFSI roles.
- Managed internal and external hiring channels efficiently, including job portals, internal movements, employee referrals, and third-party vendors.
- Organized and executed walk-in drives and bulk hiring events ; notably conducted a successful D&I hiring initiative with 56 hires out of 112 footfalls.
- Partnered with onboarding, scheduling, and offer management teams to ensure seamless candidate experience and timely joining.
- Maintained recruitment data using Workday ATS , ensuring accurate tracking, compliance, and reporting of hiring activities.
- Built a strong vendor ecosystem , negotiating service levels and driving performance for high-volume hiring mandates.
- Supported Diversity & Inclusion hiring strategies to promote workplace equity across business functions.
- Well-versed in BFSI domain requirements, including voice process hiring , transaction monitoring , customer handling , KYC/AML screening , and relationship management roles
Assistant Manager
WNS Global Services
09.2022 - 05.2024
- Led a team of 6 recruiters to drive frontline hiring for voice-based roles across the Healthcare and Travel sectors.
- Managed end-to-end recruitment delivery aligned with business needs, including kick-off calls , hiring strategy, sourcing plan, and adherence to SLAs and compliance standards .
- Maintained recruitment data using SmartRecruiters ATS , ensuring accurate tracking, compliance, and reporting of hiring activities
- Specialized in low-cost sourcing strategies – leveraged employee referrals , internal talent pools , and vendor hiring to meet aggressive volume targets while maintaining quality.
- Owned stakeholder management – partnered closely with business leaders to plan, forecast, and deliver talent requirements.
- Implemented data-driven recruitment practices by monitoring key metrics such as time-to-fill , offer-to-join ratio , team performance , and candidate experience .
- Successfully delivered a complete batch of hires through cost-effective sourcing methods , reducing vendor dependency and optimizing recruitment spend.
- Rolled out referral programs to improve quality of hires and accelerate sourcing timelines.
- Coached and mentored recruiters by utilizing their domain strengths, conducting regular 1:1 feedback sessions , and driving accountability through performance metrics.
- Ensured process adherence , documentation, and compliance across hiring workflows.
Process Developer/ Management Trainee
Genpact
11.2019 - 09.2022
- Led and coached a team of recruiters to deliver high-quality hiring across voice process and finance domains (Accounts Payable, Accounts Receivable, Record to Report) .
- Designed and executed recruitment strategies aligned with business goals, focusing on volume and niche hiring for voice support and finance shared services roles.
- Collaborated with hiring managers to define role requirements, prioritize needs, and deliver talent within defined SLAs and timelines.
- Managed the complete recruitment lifecycle for critical roles, ensuring smooth coordination with offer and onboarding teams to expedite closures.
- Delivered on short turnaround (TAT) hiring mandates, using cost-effective sourcing channels like referrals and internal talent pools.
- Maintained recruitment data using Taleo, ATS , ensuring accurate tracking, compliance, and reporting of hiring activities
- Analyzed recruitment metrics (time-to-fill, offer-to-join ratio, etc.) to drive performance improvements and share insights with leadership.
- Handled escalations, ensured an excellent candidate experience, and fostered a culture of continuous feedback through 1:1 sessions and team reviews.
Consultant
Parishram (Genpact)
06.2019 - 11.2019
- Successfully managed the end-to-end recruitment lifecycle , including sourcing, screening, offer rollout, and onboarding across varied domains and locations.
- Recognized as a consistent top performer for timely delivery on critical and leadership positions across entry to senior levels.
- Specialized in cost-effective hiring strategies , leveraging employee referrals, internal databases, and vendor partnerships to minimize sourcing costs.
- Proficient in understanding complex client requirements and aligning recruitment solutions that meet business objectives with quality and speed.
- Maintained strong candidate engagement through effective tracking, regular follow-ups, and coordination with stakeholders for seamless onboarding.
Consultant
Adecco (Genpact)
07.2017 - 06.2019
- Successfully managed the end-to-end recruitment lifecycle including sourcing, screening, offer rollout, and onboarding for Voice process and F&A roles (Accounts Payable, Accounts Receivable, Record to Report) across domains and locations.
- Recognized as a consistent top performer for delivering talent on time for critical and leadership positions , from entry to senior levels.
- Specialized in low-cost sourcing strategies , using referrals, internal talent pools, and vendor management to drive cost-effective hiring.
- Partnered with stakeholders to understand niche requirements and delivered quality profiles for high-volume and skill-based hiring across the BPO and finance sectors.
- Maintained strong candidate engagement and ensured smooth onboarding coordination , contributing to a positive hiring experience and improved offer-to-join ratios.
Recruitment Executive
GharSeNaukri.com
10.2015 - 09.2016
- Part of a startup initiative focused on empowering women by connecting them to suitable remote/home-based job opportunities .
- Learned to navigate and utilize Naukri.com and other sourcing portals for identifying and shortlisting potential candidates.
- Conducted telephonic screenings and interviews based on specific client role requirements across domains.
- Actively engaged female candidates through calling and follow-ups, ensuring alignment with remote job profiles.
- Contributed to promoting diversity and inclusion by offering flexible work options tailored for women re-entering the workforce.
Education
PGDM - Human Resource And Marketing
EMPI B-School
New Delhi05-2015
Bachelor of Science - Hotel Management
National Council For Hotel Management And Catering
Noida05-2012
Skills
- Strategic Talent Acquisition Planning
- High-Volume Recruitment Execution
- Client & Stakeholder Collaboration
- Data-Driven Recruitment Analytics
- Recruitment Process Optimization
- Employee Referral Program Implementation
- Vendor Partnership & Negotiation
- Onboarding Coordination & Process Improvement
- Candidate Relationship Management
- Diversity Hiring & Inclusion Initiatives
- Effective Team Mentoring & Development
- Strong Communication & Negotiation Skills
Inter personal skills
- Excellent communication and active listening skills
- Strong relationship-building and networking abilities
- Effective team collaboration and conflict resolution
- Empathy and emotional intelligence in candidate and stakeholder interactions
- Adaptability to diverse personalities and work styles
- Influencing and negotiation skills
- Positive attitude and approachability
- Time management and prioritization in collaborative settings
Timeline
Deputy Manager
Flexibility by AMS (Barclays)
06.2024 - 12.2024
Assistant Manager
WNS Global Services
09.2022 - 05.2024
Process Developer/ Management Trainee
Genpact
11.2019 - 09.2022
Consultant
Parishram (Genpact)
06.2019 - 11.2019
Consultant
Adecco (Genpact)
07.2017 - 06.2019
Recruitment Executive
GharSeNaukri.com
10.2015 - 09.2016
PGDM - Human Resource And Marketing
EMPI B-School
Bachelor of Science - Hotel Management
National Council For Hotel Management And Catering
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