Karishma Majumder
Agartala
Summary
An MBA Professional with demonstrated work experience in Managed Services & Market Research, I wish to obtain a position that challenges me and provides me an opportunity to reach my full potential professionally and personally utilizing my abilities and expand my learnings by joining a dynamic workplace in pace with the booming healthcare sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst, Product Support – Managed Services
Rayden Interactive
2022.12 - Current
- Responding & Resolving Custom alerts configuring the health of Phreesia’s Integration platform with the client base
- Investigating & escalating with product resources to resolve integration & performance issues
- Providing configuration changes & Support to inbound client inquiries & issues
- Utilizing JIRA for submitting detailed tickets related to performance enhancements
- Following up with clients directly via email & client portal to provide updates on client issues
- Performing case audits, ticket monitoring and providing feedback to support team.
Analyst, Market Research
Rayden Interactive
2021.11 - 2022.11
- Conducted primary & secondary research on US-based healthcare organizations
- Triangulated account information including Electronic medical record, Healthcare providers, Health system ownership
- Utilized Genesys PureCloud to verify information regarding versions of Practice management system & Electronic medical record system
- Identified key decision makers associated with US Health System, Hospitals, Health Insurance accounts from Sales Intelligence Platforms
- Built Database and inputted data accurately into Salesforce
- Created new accounts, added contacts & converted leads in Salesforce
- Performed data validation to maintain data health & accuracy of the data.
Education
Master of Business Administration - Hospital & Healthcare Management
Symbiosis Institute of Health Sciences, Symbiosis International University
Pune, Maharashtra01.2021
Bachelor of Business Administration - undefined
Jain University, Center for Management Studies
Bangalore, Karnataka01.2019
Skills
- Dashboard Configuration
- Quality Monitoring
- Client Support
- Data Analysis
- Market Research
- Technical Skills
- MS Office Applications
- Grafana
- JIRA Service Desk
- Salesforce
- Power BI
- Sumo Logic
- Genesys PureCloud
Certification
- Completed Power BI: Dashboards for beginners’ course by LinkedIn.
- Completed Project Management Professional (PMP) Basics by Simplilearn.
- Completed Data Analytics Consulting Virtual Experience Program by KPMG.
- Completed Master Data Management Course by TCS iON.
- Completed Product Analytics Micro-Certification by Product School.
- Completed Course on Introduction to Corporate IT strategy and Business Framework by ALISON.
Accomplishments
- Secured 2nd Position in ‘International Management Day’ Event.
Timeline
Analyst, Product Support – Managed Services
Rayden Interactive
2022.12 - Current
Analyst, Market Research
Rayden Interactive
2021.11 - 2022.11
Master of Business Administration - Hospital & Healthcare Management
Symbiosis Institute of Health Sciences, Symbiosis International University
Bachelor of Business Administration - undefined
Jain University, Center for Management Studies
- Completed Power BI: Dashboards for beginners’ course by LinkedIn.
- Completed Project Management Professional (PMP) Basics by Simplilearn.
- Completed Data Analytics Consulting Virtual Experience Program by KPMG.
- Completed Master Data Management Course by TCS iON.
- Completed Product Analytics Micro-Certification by Product School.
- Completed Course on Introduction to Corporate IT strategy and Business Framework by ALISON.
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