KARISHMA SHAH
Mumbai
Summary
Results-driven and equipped to oversee ,optimize revenue and growth. Skilled in business development, customer acquisition and retention and team leadership. Hands-on leader focused on leveraging internal and market analytics to guide strategic decisions.Expertise in new channel development and managing private banking / ultra HNI clientele with an experience of nearly 10 + years in Financial Sector and Service industry.
International exposure in management and have been associated with Standard Chartered , United Arab Emirates.
Pursued further studies in 2020 IIM Kolkata in Strategic Planning in leadership and management to support career growth
Overview
21
21
years of professional experience
Work History
Regional Head
HDFC LIFE Ltd
Mumbai
01.2024 - Current
- Heading sales and operations for Retail and HNI branch banking.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Monitored regional trends, identified areas of improvement, and developed plans for growth.
- Ensured compliance with laws and regulations governing business operations in the region.
- Cultivated relationships with key stakeholders including customers, vendors, partners and competitors in the region.
- Organized regional events such as conferences or trade shows to promote products or services.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Collaborated with team members in developing best practices to support company objectives.
- Maximized selling effectiveness through coaching, recognition and providing effective feedback.
Head of Regional Sales
Max Life Insurance Company Ltd
Mumbai
02.2017 - Current
- Working closely with 25+ managing partners (DVP ,AVP and VP) of Axis Bank for HNI business generation and regularly updating them for better business strategy and optimum results
- Developed and implemented sales strategies to increase market share in the region.
- Established performance metrics to measure success of regional sales goals.
- Supervised a team of regional sales representatives and provided guidance on achieving targets.
- Built relationships with key customers, partners, and vendors to drive business growth.
- Attended industry events and conferences in order to network with potential customers or partners.
- Conducted training sessions on sales techniques and product knowledge for new hires.
- Reviewed regional reports from field staff on a regular basis to assess progress against objectives.
- Facilitated team collaboration, communication, and productivity.
- Encouraged collaboration and teamwork among participants.
- Encouraged collaboration between peers during rehearsals and performances.
Senior Associate
Radius - American Express
Mumbai
11.2014 - 10.2015
- Professional and Financial Credit Card fraud identification specialist with brand experience in handling HNI clients of United States.
- Led a team of Customer Service representatives.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Relationship Manager
HDFC Bank
Mumbai
09.2009 - 10.2011
- Managing the HNI Client (Imperia Base) one point of contact to the client and queries of top 100
Senior Customer Service Officer
TCS, Citibank Process
Mumbai
05.2008 - 05.2009
- Providing best possible service as the client based was including top US corporate relationship
Sales Officer
Standard Chartered Holding, Synergy
Abu Dhabi
01.2004 - 01.2007
- Sourcing to Credit review of Personal Loan of Expats and Locals
Assistant Branch Manager
Tata Indicom Infocom
Mumbai
03.2003 - 10.2004
- Managing sales service and operations of the Branch
Education
Commerce and Accounts -
Narsee Monjee College, Mumbai University
03-2003
Strategic Planning and Leadership -
IIM - Kolkata
Skills
- New channel development
- Managing private banking / ultra HNI clientele
- Team Management
- Operations Management
- Innovation and Creativity
- Human Resources Management
- Partnership Development
- Meetings and presentations
- Sales Planning
- Performance reporting
- Budget Development
- Staff Management
- Staff Training and Development
- Employee Recruitment
- Brand Management
- Self Motivation
- Time Management
- Teamwork and Collaboration
- Staff Development
Timeline
Regional Head
HDFC LIFE Ltd
01.2024 - Current
Head of Regional Sales
Max Life Insurance Company Ltd
02.2017 - Current
Senior Associate
Radius - American Express
11.2014 - 10.2015
Relationship Manager
HDFC Bank
09.2009 - 10.2011
Senior Customer Service Officer
TCS, Citibank Process
05.2008 - 05.2009
Sales Officer
Standard Chartered Holding, Synergy
01.2004 - 01.2007
Assistant Branch Manager
Tata Indicom Infocom
03.2003 - 10.2004
Commerce and Accounts -
Narsee Monjee College, Mumbai University
Strategic Planning and Leadership -
IIM - Kolkata
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