Karishma Shaik
Bangalore
Summary
Cloud Infrastructure Specialist with 8 years of enterprise IT experience, specializing in Senior Azure Cloud Administration and Cloud Operations Leadership. Led large-scale Azure infrastructure deployments, enterprise identity access management (IAM), and multi-platform environment management. Recognized for exceptional crisis management, zero-human-error delivery, and the ability to handle high-stakes customer-facing technical escalations. Adept at transforming traditional operations into automated, scalable workflows while mentoring junior support team to consistently exceed client SLA commitments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Azure Cloud Engineer & Administrator
Streamline Healthcare Solutions
Bangalore
06.2024 - 07.2026
- Orchestrated end-to-end server deployments and data migrations, successfully spearheading high-impact smart hosting infrastructure upgrades from legacy 1.0 architecture to scalable 2.0 systems.
- Governed identity access management (IAM) security frameworks in corporate DevOps ecosystems, auditing access tickets and configuring user and service accounts to enhance security compliance.
- Led infrastructure monitoring operations, analyzing telemetry to prevent performance degradation and downtime.
- Architected data migration workflows, ensuring security compliance for cross-server account transfers, configuring fax and sure scripts services.
- Championed client success and technical resolution workflows, managing escalations and provisioning temporary secure storage environments while hosting consultations to troubleshoot environmental bottlenecks.
- Streamlined ticket assignment process, enhancing SLA compliance and reducing resolution delays.
- Assisted in training team on best practices for Azure usage and management.
- Developed documentation for cloud infrastructure setup and maintenance, providing clear guidance for team operations.
- Delivered regular status updates to management to ensure alignment on project goals.
Associate Consultant
Capgemini
Bangalore
08.2018 - 06.2024
- Promoted rapidly through multiple tiers from Analyst to Associate Consultant due to high performance, elite adaptability, and technical dedication.
- Coordinated and managed L1 infrastructure support team, implementing backlog management strategies that reduced ticket queues below aggressive organizational thresholds.
- Spearheaded VM lifecycle administration for portfolio of Windows and Linux servers, enhancing cloud operations through efficient cloning, volume extensions, and node tracking.
- Architected proactive threat response blueprints, successfully resolving critical security incidents, heartbeat drops, resource health alerts, and computer log disruptions.
- Authored and audited standard operating procedures (SOPs) and knowledge transfer (KT) frameworks, reducing onboarding timelines for incoming engineers.
- Maintained flawless operational track record with zero human errors while consistently exceeding response and resolution SLAs during peak workload situations. Key Achievements at Capgemini: Long Service Award: Formally honored for 6 years of sustained organizational contribution and engineering loyalty. Executive Project Bonus: Awarded a premium financial bonus for critical on-site infrastructure support during COVID operational constraints. Top Performance Ratings: Continuously achieved top-tier performance appraisals from engineering directors for outstanding leadership and communication. EARLY INFRASTRUCTURE EXPERIENCE: Systems Support Specialist: Provisioned, formatted, and optimized corporate Windows desktop environments, managing advanced local network routing and system hardware lifecycles. Automation Intern: Collaborated with senior engineers to script custom automated utility tools utilizing Python to streamline database asset tracking. Test Analyst: Executed comprehensive device testing protocols for Merlin framework architectures, validating system reliability before production rollouts.
Education
MBA - Marketing And HR
RCR Institute of Management
Tirupati, AP, India05-2022
Bachelor of Technology - Electronics And Communication Engineering
SV Engineering College For Women
Tirupati,AP,india05-2018
Skills
- Cloud Platform: Microsoft Azure (Compute, Storage, Resource Management), Cloud architecture
- Infrastructure Operations: Server Deployments, Data Migration, Smart Hosting Architecture Upgrades (10 to 20), Infrastructure monitoring, VM lifecycle management
- Identity & Security: Microsoft Entra ID (Azure AD), Identity Access Management (IAM), RBAC, VPN Security Accounts
- DevOps & Boards: Azure DevOps Board Management, Agile Ticket Auditing, Release Configuration
- Monitoring & Telemetry: Azure Monitor, Log Analytics, CPU/Memory/Disk Telemetry Analysis, Sentinel Alerts
- Network & Protocols: VNet Setup, Subnetting, Network Security Groups (NSGs), SFTP Configuration
- Automation & Scripting: PowerShell Scripting (Operational Automation), Python Language (Basic Scripting Logic)
- Tools Used: Azure Portal, GitHub, PowerShell, Azure CLI, Dynatrace, PagerDuty
- Systems & Client Support: Windows Desktop Engineering, Advanced Troubleshooting, Client-Facing Technical Consultations
Affiliations
- Languages Known: English, Hindi, Urdu, Telugu.
Leadership Footprint: Selected as Class Representative in Engineering, Lead Organizer for campus technical poster presentations, Leader since schooling.
Interests: Active volunteer work, Award Winner for Active participation in Sports, arts, and cultural programs.
Certification
- AZ-900: Microsoft Certified Azure Fundamentals
AZ-104: Microsoft Certified Azure Administrator Associate
AZ-305: Microsoft Certified Azure Solutions Architect Expert (in progress)
Timeline
Azure Cloud Engineer & Administrator
Streamline Healthcare Solutions
06.2024 - 07.2026
Associate Consultant
Capgemini
08.2018 - 06.2024
MBA - Marketing And HR
RCR Institute of Management
Bachelor of Technology - Electronics And Communication Engineering
SV Engineering College For Women