Karishma Sharma

Subject Matter Expert with extensive experience in process improvement and quality management at Cognizant Technology Solutions. Proven track record in customer support, handling Google Ads, Analytics, and Merchant Centre at Google Operations Centre. Skilled in communication, team coordination, and troubleshooting, with a focus on enhancing user experience and driving feature improvements.

• Awarded as a best performer in the Ads segment in Google operations center.
• Awarded in RNR for keeping my metrics on a better place.
• Awarded many times for exceeding target and giving best production.
• Awarded for customer handling skills and good feedback.
• Awarded 2 times as best performer on the floor.
• Honored with the best performer in Google within 6 months.

• Playing Badminton
• Spending time with pets
• Playing Volleyball
• Getting to know people

• Serve as the primary point of expertise for digital marketing initiatives, providing strategic guidance and actionable insights to in-country business teams.
• Managed quality audits, root cause analysis, and compliance checks for a critical process.
• Conduct coaching and feedback sessions to improve accuracy and performance.
• Develop and maintain error rubrics to standardize quality scoring.
• Partner with teams to drive process improvement and ensure policy adherence.
• Lead and mentor cross-functional teams on planning, execution, and optimization of digital campaigns to ensure alignment with client objectives and organizational goals.
• Provide advanced consultation on Google Ads, Google Merchant Center, and Google Analytics, helping clients maximize ROI through account audits, performance analysis, and targeted recommendations.
• Collaborate with stakeholders to define project scope, timelines, and KPIs, ensuring seamless execution and delivery of high-quality digital marketing solutions.

• Certified Google Ads Specialist
• Certified Google Analytics Specialist
• Operating Systems: Windows XP, Windows 7, Windows 8
• Documentation: MS Office suite / Google Drive
• Languages: Basic C, Tally

• Completed diploma course in Travel and Tourism
• Achieved cadet rank in certificate ‘A’ in national cadet corps