Karishma Singh
Delhi
Summary
Dynamic Customer Service Executive with proven expertise at IEnergizer in resolving complex billing issues and enhancing customer satisfaction. Skilled in customer relationship management and complaint handling, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. . Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
I successfully trained teams and developed sales strategies as a Territory Manager at PNB Met Life Insurance Co Ltd, driving significant revenue growth and fostering lasting client relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
IEnergizer
11.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Responded proactively and positively to rapid change.
- Described product and service details to customers to provide information on benefits and advantages.
- Promptly responded to inquiries and requests from prospective customers.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed 70 inbound calls per day from customers.
Territory Manager
PNB Met Life Insurance Co Ltd
07.2023 - 04.2024
- Fostered relationships with bank people and increased revenue.
- Trained and mentored sales representatives in sales techniques and strategies.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
Education
Master of Science - Mathematics
Maharishi Dayanand University
Rohtak, India05-2017
Bachelor of Science - Non-Medical
Maharishi Dayanand University
Rohtak, India05-2015
Skills
- Customer relationship management
- Complaint handling
- Call center experience
- Team collaboration
- Public speaking
- Communication skills
- Active listening skills
- Compassionate
- Teamwork & collaboration
- Emotional Intelligence
- Process Streamlining
- Computer Proficiency
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
IEnergizer
11.2024 - Current
Territory Manager
PNB Met Life Insurance Co Ltd
07.2023 - 04.2024
Master of Science - Mathematics
Maharishi Dayanand University
Bachelor of Science - Non-Medical
Maharishi Dayanand University
Similar Profiles
Dharmendra KumarDharmendra Kumar
Account Specialist(Transaction Monitoring) at IenergizerAccount Specialist(Transaction Monitoring) at Ienergizer
Sophia RodriguezSophia Rodriguez
Customer Service Representative at IEnergizerCustomer Service Representative at IEnergizer
Abhishek AnandAbhishek Anand
WFM (RTA) at IenergizerWFM (RTA) at Ienergizer