Karishma Sonny

• Manage any/all queries from the Area(s)/Region(s) around CX program, Global CX system, CX guidelines and key metrics
• Provide client input to leadership by implementing the methods within the client feedback framework
• Prepare and administer any reports/dashboards for management/client and perform quantitative/qualitative analysis
• Manage regional databases to build an effective file system and carry out regular housekeeping activities
• Manage the continual review and improvement of processes to streamline the client feedback framework and enhance the gathering and delivery of client input

EY| Americas Learning Enablement:Production Specialist, Bangalore

July 2021 - July 2023

• Partner with Learning Enablement team members to advise on platform requirements; understand the course requirements and desired outcomes
• Partner with Learning Enablement team members to advise on platform requirements; understand the course requirements and desired outcomes
• Consult with facilitators and/or event sponsor to understand event logistics and flow (polling questions, breakouts, etc.) and timing
• Advise facilitators and learners on how to use technology features and CPE compliance requirements
• Provide feedback to facilitators and/or learning sponsors after the event regarding learning content and effectiveness of activities in the virtual classroom to help with continued improvement of the class delivery
• Managing attendee communication and prepare and submit documentation for timely and accurate awarding of CPE
• Escalates complex issues to the Delivery Specialist, Production Specialist Lead and/or Production Leaders

EY| Executive Assistant, May 2019 - July 2021, Kochi

• Delivered secretarial needs of 5 global EY office senior management team executives
• Provided comprehensive diary management, resolving conflicts and maximizing executive's time
• Proactive travel management to include researching and booking travel, creating detailed itineraries, and assistance with visas
• Track and submit expenses for reimbursement and payment requisition adhering to monthly deadlines
• Administrative support on various internal/external tools used across EY offices, prepare and submit timesheets

• Key account manager of 200 corporate firms in Kochi managing their room and MICE requirements
• Developed new business opportunities in line with strategies pertaining to achievement of budget
• Represented hotel at familiarizations, functions and events as required
• Driving customer satisfaction through daily interactions (account calls, site inspections, new business calls, guest entertainments, face to face activities)

• Key account manager of 150 corporate firms in Kochi managing their room and MICE requirements
• Prepared sales-related documents throughout sales process (proposals, contracts, or banquet event orders)
• Participated in guest satisfaction review sessions to identify areas of
  improvement during sales and handover processes