Karissa Sands
Kokomo,IN
Summary
Dynamic and organized professional with a strong background in customer service at Neds Corner Pub. Proven ability to cultivate relationships and resolve issues effectively. Fast learner with a clean and organized approach, skilled in maintaining sanitary environments and ensuring guest satisfaction. Experienced in early childcare, enhancing communication and teamwork skills.
Overview
17
17
years of professional experience
Work History
Home Cleaner
Traci Martin
01.2018 - 01.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Home Care Aide
Self-employed
01.2017 - 01.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
Server
Bob Evans Restaurant
06.2012 - 04.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Family Babysitter
Sarah Landrum
01.2009 - 01.2012
Server
Neds Corner Pub
07.2018 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Neds Corner Pub
07.2018 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Maconaquah School Corporation
Bunker Hill, INSkills
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
- Cultivated expertise in early childhood education and development
- Streamlined workspace to enhance efficiency and productivity
- Collaborated effectively with team members to achieve common goals
- Highly dependable
- Excellent attention to detail
Work History
01-2017
Timeline
Server
Neds Corner Pub
07.2018 - Current
Bartender
Neds Corner Pub
07.2018 - Current
Home Cleaner
Traci Martin
01.2018 - 01.2019
Home Care Aide
Self-employed
01.2017 - 01.2018
Server
Bob Evans Restaurant
06.2012 - 04.2017
Family Babysitter
Sarah Landrum
01.2009 - 01.2012
High School Diploma -
Maconaquah School Corporation