Karla Dowden
Monticello
Summary
Proven track record in driving revenue growth, optimizing operational efficiency, and building strong client relationships. Consistently delivers results through leading cross-functional teams and implementing strategic initiatives. Possesses strong analytical, communication, and teamwork skills. Adaptable to new environments, quickly integrating and contributing to team success. Eager to further develop professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Strategic Business Optimization Specialist
tradePro Certified Repair Program
10.2023 - 03.2025
- Implemented and achieved a 239% increase in sales for 2024 vs2023 by creating and implementing an efficient sales strategy to maximize client contacts.
- Increased the number of new clients by 38% by successfully understanding individual client needs, priorities, and expectations through strategic planning and effective communication.
- Effectively recovered former clients by repairing and re-engaging relationships by managing the account along with effective contract negotiations and customizing service solutions.
- Achieved client retention targets by providing exceptional service and delivering consistent results in line with expectations by using market data and prioritizing onboarding and customer training.
- Develop, maintain, and strengthen business relationships with key existing and prospective clients, ensuring consistent communication and engagement with decision-makers.
National Account Manager
ServPro Industries
06.2022 - 09.2024
- Achieved 135% business growth in 2022 through account management and pre-call planning
- Developed and fostered strong working relationships with key decision-makers at the C-Suite level
- Adapted swiftly and effectively to frequent changes, demonstrating flexibility and resilience in a dynamic environment, while taking the lead on several new projects showcasing my aptitude for team leadership
- Utilized data-driven analysis to identify opportunities for growth and improvements in existing sales processes along with regular market analysis and competitive benchmarking to identify emerging trends and new business opportunities aligned with company strengths and customer needs.
- Managed multiple client accounts simultaneously, prioritizing tasks and maintaining strong attention to detail under tight deadlines.
National Commercial Account Manager
ServiceMaster Restore
10.2021 - 06.2022
- Met and exceeded yearly goals for business growth: 155% in 2021 and 118% in the first six months of 2022 by developing and executing targeted sales strategies and campaigns
- Forecasted future sales based on historical data while accounting for changes in the marketplace or external factors
- Developed detailed customer profiles to understand client needs and wants to better increase sales volume and help in cost reduction
- Identified new opportunities for business growth by researching markets and consumers in specific regions or territories
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
National Business Development Executive
ServiceMaster Restore
03.2019 - 10.2021
- Met and exceeded yearly goals for business growth: 130% in 2020
- Established collaboration with internal department leaders such as Operations, Customer Service, and the franchise network
- Oversee sales forecasting and budgeting in alignment with the overall business plan and growth objectives
- Proactively identified potential issues by gathering direct feedback through team calls with franchises on a monthly/quarterly basis
- Identified key training opportunities and developed educational presentations for national carrier field adjusters, resulting in increased revenue in high-volume territories
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Regional Account Manager
ServiceMaster Restore
02.2018 - 03.2019
- Met and exceeded yearly goals for business growth: 125% in 2018 and 188% in 2019
- Analyzed data from long-term customers and the franchise network to gain a deeper understanding of what drives satisfaction
- Successfully mentored new hire Regional Account Managers by proactively sharing successful strategies, shadowing client meetings, and providing examples of client communications
- Minimized churn by addressing dissatisfaction and implementing target retention tactics
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
Director of Operations/Implementation/Licensed P&C and Life
ISU Underwood Agency
10.2016 - 02.2018
- Sales Leadership: Led a team of 8 sales professionals, achieving 115% year-over-year revenue growth and exceeding sales targets by 53%
- Analyzed operations to identify areas for improvement and implemented strategies to enhance efficiency and productivity
- Lead and coached the sales team to achieve assigned sales targets through effective sales methodologies and strategies
- Monitored budget and utilized operational resources.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Education
Bachelor of Science - Business Administration, Business Management and Communications
Indiana Tech College
Skills
- Strategic Planning
- Conflict Resolution
- Account Management
- On-Boarding
- Market Trend Analysis
- Forecasting
- Team Leadership
- Customer Service Solutions
- Workflow optimization
- Demand forecasting
Websites
Accomplishments
- Sales Trainer Award
- Top Performer for four consecutive years
- Top Performer quarterly
- Excellence in Sales Awards
Career Achievements
- Sales Trainer Award
- Top Performer for four consecutive years
- Top Performer quarterly
- Excellence in Sales Awards
Certifications And Courses
- Revenue Storm
- Effective Sales Training Phases
- School of Dale Carnegie
- SalesForce CRM Administrator Course
Timeline
Strategic Business Optimization Specialist
tradePro Certified Repair Program
10.2023 - 03.2025
National Account Manager
ServPro Industries
06.2022 - 09.2024
National Commercial Account Manager
ServiceMaster Restore
10.2021 - 06.2022
National Business Development Executive
ServiceMaster Restore
03.2019 - 10.2021
Regional Account Manager
ServiceMaster Restore
02.2018 - 03.2019
Director of Operations/Implementation/Licensed P&C and Life
ISU Underwood Agency
10.2016 - 02.2018
Bachelor of Science - Business Administration, Business Management and Communications
Indiana Tech College
Similar Profiles
JOHN C. PAULO GILBERTJOHN C. PAULO GILBERT
CHIEF INSPECTOR at GMR CERTIFIED REPAIR STATIONCHIEF INSPECTOR at GMR CERTIFIED REPAIR STATION
Tammy WagnerTammy Wagner
RV Parts Purchase at Certified RV Repair LLCRV Parts Purchase at Certified RV Repair LLC
Darryl DahlDarryl Dahl
Buisness Services Manager at Certified Radio & Certified Commercial & Fleet ServicesBuisness Services Manager at Certified Radio & Certified Commercial & Fleet Services