Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Orozco

Indianapolis

Summary

Dynamic customer service professional with a proven track record at Venture Logistics Inc, excelling in conflict resolution and enhancing customer loyalty. Skilled in data entry and critical thinking, I effectively managed high-stress situations, trained new team members, and streamlined processes, resulting in improved service delivery and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Venture Logistics Inc
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.

Shipping and Receiving Clerk

Venture Logistics Inc
04.2023 - 02.2024
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Accountant

AGM ELECTRICITY
07.2018 - 01.2023


  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

High School Diploma - Billing & Coding Specialist

Excel Center
Indianapolis, IN
01.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Filing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Venture Logistics Inc
02.2024 - Current

Shipping and Receiving Clerk

Venture Logistics Inc
04.2023 - 02.2024

Accountant

AGM ELECTRICITY
07.2018 - 01.2023

High School Diploma - Billing & Coding Specialist

Excel Center

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Karla Orozco