Karla Payne
Merrillville
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Coordinator
Humana
05.2024 - 08.2025
- Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches .
- Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches .
- Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.)
- Support members through navigation of their LTSS and related environmental and social needs Utilize available information pertaining to member to prevent the need for administration of duplicative assessments .
- Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs .
- Assisting members in maintaining Medicaid eligibility
Service Coordinator
National Church Residence, (Gary Manor Apartments)
06.2015 - 05.2024
- Serve as liaison to community agencies, network with community service providers, and seek out new services available to residents
- Monitor the ongoing provision of services from community agencies and keep case management plan current with the progress of the individual
- Sponsor educational events that includes subjects relating to health care, agency support, life skills and referral sources
- Provide excellent customer service to residents
Event Planner
Your Way Catering
06.2013 - 12.2020
- Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO’s and Physicians
- Act as menu consultant for all food and beverage selections
- Arrange event décor
- Oversee room set up, food preparation, and other venue operations
- Act as on-site liaison between Your Way Catering and venue operations staff
Substitute Teacher (K-8)
Prairie-Hills Elementary School District 144
08.2013 - 06.2015
- Filled in for absent teacher in emergency and short and medium term assignments
- Followed teaching programs set by regular teachers and prepared outlines when necessary
- Fostered safe positive and supportive learning environment
- Ensured good order and behavior in out of class
- Respected confidentiality of information
- Adhered to non-discriminatory and guidelines
Medical Assistant/Hyperbaric Chamber Technician
Healogics,-Advocate South Suburban Hospital Wound Care
04.2011 - 03.2013
- Responsible for recording patient vitals, i.e. temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep
- Responsible for cleaning and dressing wounds
- Responsible for explaining treatment procedures to patients
- Accountable for collecting and preparing laboratory specimens
- Responsible for regulating patient’s oxygen levels during hyperbaric chamber therapy
- Familiar with practices, standard concepts, and procedures
- Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber and other hyperbaric support systems.
- Responsible for using computerized applications for scheduling and various administrative duties
Home Health Aide
Advocate Home Health
09.2004 - 07.2009
- Assisted with resident bathing, grooming, meal prep, and medication management
- Responsible for recording resident’s vitals, i.e. temperature, pulse and respiration rates, and blood pressure
- Assisted with residence adaptability/transference to wheelchair and adaptive equipment
- Monitored, and reported abnormalities and/or deviations in resident’s health stats
- Provided safe and direct personal care to residence as defined in the Home Care Aide program
- Fulfilled agency responsibilities by completing all required documents accurately and timely
- Participated in all required agency meetings
- Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided
Health Clerk
Matteson School District
08.2001 - 08.2004
- Performed various administrative duties; and assisted in student registration
- Responsible for review keeping appointment setting; greeting students, phones, and supply inventory
- Responsible for application of first aid treatment (if required)
- Administered medications to students with mental disorders
- Monitored treatments as well as compiled data, and maintained student documents
- Conducted vision and hearing screenings
- Interviewed parents for IPE meetings
Education
Bachelor of Arts - Psychology with a Minor in Social Work
GOVERNOR STATE UNIVERSITY
University Park, IllinoisAssociate of Science - Psychology
SOUTH SUBURBAN COLLEGE
South Holland, IllinoisSkills
- Client advocacy
- Verbal and written communication
- Problem-solving abilities
- Time management
- Leadership skills
- Microsoft Office Suite
- Customer service
- Multitasking
- Care planning
- Active listening
Certification
- Health & Life Coach
- Hyperbaric Chamber Technician
- Medical Assistant
- Medical Terminology
- Nursing Assistant
- CPR/First
- Substitute Teacher
- License Insurance Agent
Timeline
Service Coordinator
Humana
05.2024 - 08.2025
Service Coordinator
National Church Residence, (Gary Manor Apartments)
06.2015 - 05.2024
Substitute Teacher (K-8)
Prairie-Hills Elementary School District 144
08.2013 - 06.2015
Event Planner
Your Way Catering
06.2013 - 12.2020
Medical Assistant/Hyperbaric Chamber Technician
Healogics,-Advocate South Suburban Hospital Wound Care
04.2011 - 03.2013
Home Health Aide
Advocate Home Health
09.2004 - 07.2009
Health Clerk
Matteson School District
08.2001 - 08.2004
Associate of Science - Psychology
SOUTH SUBURBAN COLLEGE
Bachelor of Arts - Psychology with a Minor in Social Work
GOVERNOR STATE UNIVERSITY
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