Karla Spivey
Mooresville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Proven leader in healthcare management, notably with Activate Healthcare, where I enhanced clinic efficiency and patient care through strategic policy enforcement and effective personnel management. Skilled in organizational development and cross-functional teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Implementation and Onboarding Coordinator
Everside Health / Marathon Health
01.2020 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Assembled training guides for clinic team usage for ordering supplies.
- Reported regularly to implementation managers on project progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to implementation managers.
- Established rapport and engaged with vendor representatives to build lasting professional relationships.
- Responded to requests for new user access for vendor sites.
- Maintained accurate records of all onboarding activities and account numbers.
- Established strong relationships with regional managers to ensure seamless transitions for new employees.
Supervising Medical Assistant
Activate Healthcare
10.2013 - 12.2019
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Streamlined office workflows through close collaboration with health center teammates
- Increased health center efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the health centers as needed.
Medical Assistant
Activate Healthcare
12.2011 - 10.2013
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Associate of Applied Science - Medical Assisting
Indiana Business College - Medical Division
Indianapolis, IN07.1997
Skills
- Organizational abilities
- Feedback collection
- Policy Enforcement
- Cross-Functional Teamwork
- Policy understanding
- Analytical and Critical Thinking
- Training and mentoring
- Employee Relations
- Personnel Recruitment
- Organizational Development
- Personnel Management
Timeline
Implementation and Onboarding Coordinator
Everside Health / Marathon Health
01.2020 - Current
Supervising Medical Assistant
Activate Healthcare
10.2013 - 12.2019
Medical Assistant
Activate Healthcare
12.2011 - 10.2013
Associate of Applied Science - Medical Assisting
Indiana Business College - Medical Division
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