Karla Adriana Munoz Santana
Ligonier
Summary
Developed skills in fast-paced manufacturing settings, focusing on precision and efficiency. Proven ability to adapt and learn new processes quickly, ensuring quality and productivity. Seeking to transition into new field where these transferable skills can drive success.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
5
5
years of professional experience
Work History
Production Operator
NISCO
12.2023 - 11.2024
- Conducted thorough quality inspections on incoming materials, ensuring adherence to specifications and standards
- Developed and maintained detailed inspection reports, documenting findings and recommending improvements
- Trained new employees on quality control procedures, ensuring consistent understanding and implementation across the team
- Operated and maintained production equipment according to standard operating procedures
- Performed routine inspections and maintenance on machinery to prevent breakdowns and optimize performance
- Collaborated with team members to troubleshoot issues and resolve production-related problems
- Followed safety protocols and guidelines to maintain a safe working environment
- Maintained accurate records of production data, including output quantities, downtime, and product defects
- Assisted in training new operators on equipment operation and safety procedures
Cashier/Customer Service/Waitress
La Conchita
02.2022 - 10.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Processed a high volume of transactions accurately and efficiently on a daily basis
- Verified the accuracy of transaction data, ensuring compliance with company policies and procedures
- Identified and resolved discrepancies or errors in transaction records, minimizing financial risks
- Received and processed incoming merchandise, ensuring accurate inventory counts and proper storage
- Inspected returned items for damage or defects, documenting findings and initiating appropriate actions
- Efficiently sorted and organized returned merchandise based on condition, size, and category
Customer Service Representative
La Michoacana Ice Cream
05.2022 - 02.2023
- In my previous job I had many positions, one of them being in the field of customer service representative
- In simple words, what I did was solve problems that clients presented, I also communicated with the clients by phone call or email
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Cashier
Abarrotes Santana
07.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma - Computer Programing
West Noble High School
Ligonier, IN02.2025
Skills
- Microsoft Office
- Bilingualism (Spanish/English)
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Assembly line experience
- Physical labor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Operator
NISCO
12.2023 - 11.2024
Customer Service Representative
La Michoacana Ice Cream
05.2022 - 02.2023
Cashier/Customer Service/Waitress
La Conchita
02.2022 - 10.2023
Cashier
Abarrotes Santana
07.2019 - 08.2021
High school diploma - Computer Programing
West Noble High School
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