Karly Small

Teller/CSR

First Financial Bank

2009 - Current

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Educated customers on online banking and mobile banking applications.
Received loan and utility payments, sending funds to correct destinations.
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Processed customer transactions promptly, minimizing wait times.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Provided training to new tellers on bank procedures, systems, and customer service best practices.