Microsoft Office
KARM SHARMA
STUDENT
MEERUT,UTTAR PRADESH
Summary
Experienced in helping employees to support customers by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership. Fluent in English, Hindi and Punjabi. Forward-thinking person with 2 years of experience in operations and is highly qualified . Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
Language
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Management Trainee
Master Polishers PVT. LTD.
Santacruz, Mumbai, Maharashtra
06.2018 - 07.2018
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Explained services and products to customers in friendly and engaging way.
- Aligned team actions with company policies and industry standards.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Forecasted business needs and scheduled employees to meet expected demands.
- Shouldered management responsibilities during absence of manager.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Responded to customer concerns swiftly to maintain satisfaction.
- Regulated service delivery to keep operations efficient and in line with budget requirements.
- Planned and implemented team projects to accomplish objectives.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Resolved escalated concerns using professionalism and understanding of all facets of issue.
Management Trainee
Radisson Blu Marina
New Delhi, Delhi
01.2018 - 06.2018
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Explained services and products to customers in friendly and engaging way.
- Aligned team actions with company policies and industry standards.
- Forecasted business needs and scheduled employees to meet expected demands.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Developed and implemented comprehensive salesperson training program.
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Identified 100+ new sales opportunities each week and leveraged knowledge of company goals and strategies to offer insight into viability of potential connections.
- Helped organize sales events and meetings, including preparing materials and setting up spaces.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Completed as many as 650+ outbound calls each day to warm and cold leads.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Contacted customers to immediately find resolutions for escalated issues.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Managed customer expectations and helped navigate sales processes.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Restaurant Manager
Santushti Restaurent
Kharghar, Mumbai, Maharashtra
05.2016 - 07.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Led and directed team members on effective methods, operations and procedures.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Prepared for and executed new menu implementations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Interacted positively with customers while promoting hotel facilities and services.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Industrial Trainee
Taj Land's End
mumbai, Maharashtra
06.2014 - 11.2014
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
- Evaluated current methods to identify opportunities to reduce costs and eliminate waste.
- Diagrammed industrial processes to clarify issues between managers and front-line workers.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Helped skilled tradespeople complete direct industrial work to gain deeper understanding of different roles and processes.
- Assisted with emergency response by conveying important communications and bringing safety equipment.
- Improved worker protections by helping revamp safety instructions and gear use protocols.
- Disassembled and assembled equipment for repair, cleaning and maintenance.
- Analyzed inspection data to determine pollution and contamination levels.
- Carried out environmental impact assessments (EIAs) for proposed major new developments such as industrial plants, roads, electricity pylons and wind farms.
- Supervised design of systems, processes and equipment to control, manage and remediate water, air and soil quality.
- Performed continuous reviews of construction practices to check whether debris or chemicals entered protected areas.
- Conducted field surveys to collect data about levels of pollution and contamination at sites and areas of consideration.
- Collaborated with public authorities to improve energy efficiency and introduce recycling schemes.
- Inspected industrial and municipal facilities and programs to evaluate operational effectiveness and determine compliance with environmental regulations.
Education
Master of Science - Strategic Marketing
Middelsex University
London 01.2021 - Current
Master of Science - Sale And Marketing
National Council Of Hotel Management And Catering
Noida, Uttar Pradesh, India 08.2017 - 08.2021
Bachelor of Science - Hospitality Administration And Management
Rizvi College Of Hotel Management And Catering Tec
Bandra, Mumbai, India 05.2014 - 08.2016
Inter High School - Science Education
Lovely Public Ser. Sec. School
Delhi, India 08.2011 - 08.2012
High School - Science Education
St. Mary's Academy
Meerut, Uttar Pradesh, India 03.2008 - 03.2009
Skills
Operations support
Customer Relations
Staffing requirements
Strategic Planning
Search Engine Optimization
Business administration
Business Development
Employee training
Negotiation
Consulting
Budgeting
Corporate Communications
Client communication
Brand development
Campaign management
Supervision
Critical thinking
Customer Service
Conflict resolution
Marketing and advertising
Staff Management
Product development
Cold Calling
Records administration
Data evaluation
Client Nurturing
CRM
Quality control
Research
Business development and planning
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing outdoor games like basketball, badminton and volleyball along with that i like to dance
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Master of Science - Strategic Marketing
Middelsex University
01.2021 - Current
Management Trainee
Master Polishers PVT. LTD.
06.2018 - 07.2018
Management Trainee
Radisson Blu Marina
01.2018 - 06.2018
Master of Science - Sale And Marketing
National Council Of Hotel Management And Catering
08.2017 - 08.2021
Restaurant Manager
Santushti Restaurent
05.2016 - 07.2017
Industrial Trainee
Taj Land's End
06.2014 - 11.2014
Bachelor of Science - Hospitality Administration And Management
Rizvi College Of Hotel Management And Catering Tec
05.2014 - 08.2016
Inter High School - Science Education
Lovely Public Ser. Sec. School
08.2011 - 08.2012
High School - Science Education
St. Mary's Academy
03.2008 - 03.2009