Karmen Mack
Indianapolis
Summary
Dynamic customer service professional with experience at McDonald's, excelling in active listening and critical thinking. Proven ability to enhance customer satisfaction and operational efficiency through effective problem-solving and attention to detail. Skilled in data entry and inventory management, fostering positive relationships and ensuring a seamless service experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mcdonalds, PDI FOODS
05.2023 - 05.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
- Adapted to changing environments and tasks, demonstrating flexibility in a fast-paced setting.
- Monitored inventory levels and restocked supplies as needed to maintain operational efficiency.
- Collaborated with team members to ensure timely service during peak hours.
Office Clerk
Herff Jones
05.2022 - 08.2022
- Assisted in data entry tasks using Microsoft Office Suite to maintain accurate records.
- Processed incoming and outgoing correspondence, enhancing communication efficiency within the office.
- Adapted quickly to new software applications, improving overall task efficiency and productivity.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Learn to Swim Instructor
YMCA Of Greater Indianapolis
05.2021 - 08.2021
- Instructed and guided students in swimming techniques, ensuring safety and comfort in water.
- Developed personalized lesson plans tailored to individual skill levels and goals.
- Monitored progress and provided constructive feedback to enhance student performance.
- Implemented safety protocols during lessons to minimize risks and ensure a secure environment.
- Fostered a positive learning atmosphere to encourage student participation and confidence.
- Collaborated with parents to discuss progress, address concerns, and reinforce at-home practice strategies.
Education
General Studies
North Central HS
Indianapolis, IN05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Mcdonalds, PDI FOODS
05.2023 - 05.2024
Office Clerk
Herff Jones
05.2022 - 08.2022
Learn to Swim Instructor
YMCA Of Greater Indianapolis
05.2021 - 08.2021
General Studies
North Central HS
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