Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karmeshwar Muduli

Chennai

Summary

Focused security site supervisor driven to optimize security procedures, improve performance and increase training effectiveness by analyzing current standards and implementing strategic updates. Organized and proactive leader with a flexible approach to dealing with team and security concerns. Talent for motivating team members to improve performance, attention and approach strategies for all types of security situations. Adept at monitoring buildings, grounds, and guests for signs of suspicious behavior. Highly observant and diligent security professional with exceptional integrity and ethics.

Overview

15
15
years of professional experience

Work History

Security Site Supervisor

Shanti Samudra
Chennai
03.2021 - Current
  • Conducted security assessments and identified areas of vulnerability.
  • Monitored access control systems, CCTV footage, and alarm systems.
  • Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
  • Provided training for new security personnel on safety protocols and emergency response plans.
  • Performed regular inspections of all security equipment to ensure proper functioning.
  • Developed detailed reports on incidents and submitted them to management for review.
  • Investigated suspicious activity and reported findings to the appropriate authorities as needed.
  • Responded promptly to customer inquiries or complaints regarding security issues.
  • Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
  • Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
  • Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
  • Maintained records of employee attendance, shift changes, vacation requests.
  • Resolved conflicts between staff members in a timely manner while adhering to company policy.
  • Assisted with hiring process by conducting background checks on applicants.
  • Provided guidance and support to team members in order to maintain morale.
  • Organized drills for emergency preparedness scenarios such as fire evacuations or intruder alerts.
  • Collaborated with local businesses in order to build strong relationships within the community.
  • Participated in weekly meetings with management team to discuss any security concerns or updates.
  • Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
  • Oversaw the maintenance of access control systems ensuring they are up-to-date with latest technology trends.
  • Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
  • Guided team members on how to respond effectively to different scenarios.
  • Maintained positive environment dedicated to teamwork and performance.
  • Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
  • Detained unauthorized individuals and escorted off-premises.
  • Produced regular reports outlining security activities and incidents.
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led security team and contributed to on-call shifts.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Conducted investigations into security breaches and prepared detailed reports.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Ensured all security equipment was maintained and fully operational.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Led training sessions for security staff on best practices and emergency response protocols.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Managed budget for security operations, ensuring effective allocation of resources.
  • Upheld strict confidentiality regarding sensitive information and security measures.
  • Facilitated communication between security team and other departments for a cohesive environment.
  • Monitored CCTV systems to ensure comprehensive surveillance of the facility.
  • Administered first aid and emergency support as needed during incidents.
  • Evaluated performance of security staff and provided constructive feedback.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Developed and implemented security policies and procedures to enhance safety measures.
  • Conducted regular security patrols to identify and mitigate potential threats.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Liaised with management to communicate security concerns and provide updates.
  • Performed regular risk assessments to identify vulnerabilities and recommend improvements.
  • Managed access control systems to secure premises and sensitive areas.
  • Coordinated security efforts for special events and high-profile visits.
  • Mentored employees in handling issues with customers, tenants and other individuals.
  • Delegated team tasks and assigned security personnel to posts or patrols.
  • Supervised and authorized entry of employees, visitors or authorized persons.
  • Investigated security alarms, altercations and suspicious activity.
  • Collaborated with law enforcement to resolve escalated situations.
  • Oversaw closed-circuit television cameras and monitored for threats.
  • Drafted and documented security procedures, policies and standards.
  • Inspected and adjusted security equipment to ensure proper operation.
  • Apprehended trespassers and rule violators and removed from premises.
  • Monitored and logged key and key card issuance.

Call Center Representative

BPO Convergence Private Limited
Bhubaneswar
07.2020 - 01.2021
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed outbound calling campaigns to promote new products or services.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Supported sales team members to drive growth and development.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Mentored junior team members and managed employee relationships.
  • Excelled in exceeding daily credit card application goals.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Led on- and off-site customer support teams across multiple time zones.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Oversaw warranty counseling process to manage expense controls.

Security Supervisor

G4S Security Services (India) Private Limited
Chennai
09.2016 - 02.2020
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Managed the budget for purchasing supplies related to Security operations while staying within budgetary guidelines.
  • Implemented new technologies such as biometric systems or facial recognition software into existing Security infrastructure.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led security team and contributed to on-call shifts.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Security Officer

SDB Security Services Private Limited
Chennai
07.2009 - 08.2016
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Monitored CCTV systems to ensure safety and security of premises.

Education

Bachelor of Arts - General Studies

Shree Jagannath Sanskrit University
Puri, Odisha
06-2023

Associate of Arts - General Studies

Council of Higher Secondary Education, Odisha
Baya Abadhut College, Kanimul, Odisha
06-2014

High School Diploma -

CSC Computer Education
Chennai
01-2012

High School Diploma -

Board of Secondary Education, Odisha
Jagatsignhapur, Odisha
06-2007

Skills

  • Patrol procedures
  • Security planning
  • Incident management
  • Security management
  • Security training
  • Schedule maintenance
  • CCTV monitoring
  • Emergency response
  • Risk analysis
  • Defensive strategies
  • Access control
  • Investigation techniques
  • Threat assessment
  • Crisis management
  • Law enforcement assistance
  • Surveillance systems
  • Alarm systems
  • Law enforcement support
  • Defensive tactics
  • First responder experience

Languages

Hindi
First Language
English
Beginner
A1
Tamil
Proficient (C2)
C2
Odia
Proficient (C2)
C2

Timeline

Security Site Supervisor

Shanti Samudra
03.2021 - Current

Call Center Representative

BPO Convergence Private Limited
07.2020 - 01.2021

Security Supervisor

G4S Security Services (India) Private Limited
09.2016 - 02.2020

Security Officer

SDB Security Services Private Limited
07.2009 - 08.2016

Bachelor of Arts - General Studies

Shree Jagannath Sanskrit University

Associate of Arts - General Studies

Council of Higher Secondary Education, Odisha

High School Diploma -

CSC Computer Education

High School Diploma -

Board of Secondary Education, Odisha

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Karmeshwar Muduli